Word of the Day: Tech Definitions from WhatIs.com

May 24 2017   7:37PM GMT

churn rate

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Tags:
Churn
Customer churning

Churn rate is a measure of the number of customers or employees who leave a company during a given period. It can also refer to the amount of revenue lost as a result of the departures. Continued…

Quote of the Day
“Turnover is a reality in any organization, so it’s wise to have a pipeline for new talent coming into the organization.” – Ernie Hayden

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Wellness programs are integral to employee engagement and retention, according to data from a corporate wellness software vendor.

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Some experts argue that the secret to a good customer experience is engaged employees, and that principle goes beyond contact centers to the company at large.

Don’t let false assumptions drive your customer communication strategy
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Effectively use surveys to measure and increase employee engagement
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Marketing company uses in-database analytics to fight customer churn
Trident Marketing employed an IBM Netezza in-database analytics data warehousing appliance and Fuzzy Logix libraries to beat customer churn.

Trending Terms
customer satisfaction
predictive technology
employee churn
leaky bucket
monthly recurring revenue

Writing for Business
The amount money a customer invests in a service can reduce a company’s churn rate and increase the chances they’ll stick with around for the long ______.
A. haul
B. hall
Answer

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