Word of the Day: Tech Definitions from WhatIs.com


January 9, 2019  7:16 PM

Amazon Connect

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Continued…

Quote of the Day

“Together, Amazon Connect and Lex can benefit call center agents, as chatbots reduce the workload and provide valuable insights into the customer experience.” – George Lawton

Learning Center
Amazon contact center now supports real-time voice streaming
Businesses using the Amazon contact center platform can now run the audio of customer phone calls through AI engines in real time.

Amazon Connect integrations aim to improve call center apps
Amazon Connect integrations with Lex chatbots generate data that can lead to more efficient communications in your call center.

With Amazon Connect, AWS puts experience to work in contact center space
Amazon Connect hopes its cloud-based, pay per minute strategy earns a chunk of the nearly $10 billion contact center market.

5 UC trends that drove headlines in 2018
Discover the news stories that affected the UC industry in 2018 and learn the UC trends — from AI assistants to team collaboration — that are driving the market in the new year.

Future of AWS hinges on AI, Lambda and on premises
What’s in store for the near-term future of AWS? SearchAWS contributors make their predictions, with a focus on AI, machine learning and further integration with native services.

Trending Terms
contact center
availability zones
Interactive Voice Response
Amazon Polly
WebRTC
Amazon Lex

Quiz Yourself
Telecom carriers are increasingly making a ______ into cloud services.
a. segway
b. segue
Answer

January 8, 2019  7:13 PM

5G

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Fifth-generation wireless (5G) is the latest iteration of cellular technology, engineered to greatly increase the speed and responsiveness of wireless networks. Continued…

Quote of the Day

“Analysts expect 5G’s faster communication time to support fleets of autonomous vehicles, better security cameras and augmented reality (AR).” – Antone Gonsalves

Learning Center
Mobile 5G hype vs. reality in 2019
Hype will likely dominate the mobile 5G industry in 2019. But analysts expect carriers to make progress in developing the next-generation wireless technology and predict unique 5G services will hit the market in 2020.

First 5G smartphones may have massive price premium
Android smartphone brands are already preparing to launch their first 5G handsets, but new technical requirements means they won’t be cheap to build, according to analysts at TrendForce.

Understand the basics of 5G wireless networks
5G wireless networks promise to change the enterprise’s use of advanced technologies through high-speed wireless data delivery. Here, learn the basics of 5G.

What will drive the 5G revolution?
We are at the beginning of a new era of global connectivity. Tata Communications’ Tim Sherwood explains why telcos are investing in 5G to transport larger amounts of data at higher speeds with lower latency.

5G service lifecycle automation may be key to business cases
5G service lifecycle automation is key to making mobile core operations and services efficient, and it offers a path to revenue-producing business cases.

Trending Terms
latency
LTE
millimeter wave
real-time communications
fiber optics
4G

Quiz Yourself
The seminar covered an introduction to the _________ wireless protocols.
a. principal
b. principle
Answer


January 7, 2019  7:10 PM

SD-branch

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

SD-branch is a single, automated, centrally managed software-centric platform that replaces or supplements an existing branch network architecture. Continued…

Quote of the Day

“Applying software-defined technologies to branch networks simplifies network operations by consolidating WAN connectivity, network security, Wi-Fi and the local area network in a single platform that’s easy to deploy and manage.” – Lee Doyle

Learning Center
SD-branch network concept as next stage of WAN connectivity
The concept of a software-defined branch network, or SD-branch, is becoming more possible, as SD-WAN technology improves and network architecture evolves.

Software-defined branch networks: Why and how to do them
Software-defined networking works well for branch networks. But do you know how to reap all the potential benefits of the software-defined branch?

How your SD-WAN appliance can consolidate the branch stack
The current generation of SD-WAN appliance promises accelerated consolidation of the branch stack. Learn how to do it right and reap the benefits.

How to get your branch network up and running
New technologies can make setting up the branch network more effective and post-launch operations smoother. Learn how SD-WAN and other new technologies can make the networking pro’s job a little easier when it opens to branch office operations.

Aruba taps ClearPass, Central for SD-Branch management
Aruba has introduced a software-defined branch offering that works with Aruba ClearPass and Central for management. The SD-Branch technology includes SD-WAN within a gateway appliance.

Trending Terms
WAN
software-defined networking
SD-WAN
branching
virtual network functions
WAN optimization

Quiz Yourself
The survey results taught us that one in three network administrators ____ interested in learning more about software-defined networking.
a. was
b. were
Answer


January 4, 2019  7:07 PM

SD-WAN (software-defined WAN)

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Software-defined WAN (SD-WAN) is a technology that distributes network traffic across wide area networks (WAN) that uses software-defined networking (SDN) concepts to automatically determine the most effective way to route traffic to and from branch offices and data center sites. Continue reading…

Quote of the Day

“Whether in the throes of SD-WAN issues or preparing for the future, it’s important for organizations to have practical steps to follow when taking on SD-WAN troubleshooting.” – Terry Slattery

Learning Center
Network security, SD-WAN suppliers revamp branch security
Traditional network security providers are venturing into the SD-WAN space by integrating SD-WAN capabilities into their existing firewalls. Learn more about how security, SD-WAN and branch networks are evolving.

What to consider when integrating SD-WAN and ITSM tools
Although SD-WAN technology can provide valuable network visibility, it doesn’t always offer the level of insight IT teams want. Learn how enterprises are looking to ITSM tools to help and where the integration with SD-WAN falls short.

A deep dive into SD-WAN troubleshooting and monitoring
Effective SD-WAN troubleshooting means IT teams need to understand the devices, connectivity, topology and more. It also helps to have a process in place before problems arise. Consider these practical troubleshooting and monitoring steps when dealing with SD-WAN issues.

The future of SD-WAN moves away from stand-alone product
It’s the time of year when our expert dives into predictions about the future of SD-WAN technology. While market consolidation and shifting MPLS roles aren’t radical expectations, 2019 will likely see SD-WAN move away from a stand-alone product into a feature set.

‘Best-of-breed’ SD-WAN option supersedes big boxes, expert says
SD-WAN options are varied and diverse, from managed SD-WAN and do-it-yourself to ‘best-of-breed’ strategies and one big box that combines functionality. Learn why one expert thinks integrating features from multiple vendors makes sense.

Trending Terms
WAN
software-defined networking
overlay network
MPLS
WAN optimization
IPsec
SD-branch

Quiz Yourself
The survey results taught us that one in three network administrators ____ interested in learning more about software-defined networking.
a. was
b. were
Answer


January 3, 2019  7:04 PM

chatbot

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A chatbot (sometimes referred to as a chatterbot) is programming that simulates the conversation or “chatter” of a human being through text or voice interactions. Continued…

Quote of the Day

“While 2018 was the year of chatbot adoption in customer service, 2019 will see the absolute dominance of the chatbot across most customer interactions for consumer-oriented companies.” – Kathleen Walch

Learning Center
AI in 2019 will be all about bots and pre-trained models
Virtual assistants, chatbots, pre-trained models, ethics and broader adoption will be some of the major trends to watch in the world of AI in 2019.

What’s the difference between chatbots and virtual assistants?
When it comes to the difference between chatbots and virtual assistants, Forrester’s Thomas Husson said one is close to a ‘dynamic FAQ’ and the other is more of a third-party aggregator. Can you guess which is which?

Understand chatbot use cases and features for business
Chatbot use cases are becoming more viable in the enterprise. Learn how these bots work and their pros and cons for business use.

HR automation tops 2019’s six big trends
HR automation will likely be a major trend for HR pros in 2019. Two things are driving interest: Declining prices of automation tools and improving technology. But how the technology will impact HR jobs is still a question mark.

Customer data to play important role in CX software in 2019
In 2019, AI will improve CX software and annoy users and customers, while customer data and product integration will be more important than ever, according to analysts. Users could find applications that work better for them as data continues to integrate easier.

Trending Terms
Turing test
machine learning
engine
voice recognition
virtual assistant
conversational user interface
ChatOps

Quiz Yourself
Bad customer service news spreads like wildfire on Twitter. The wise company deals with customer complaints in an __________ manner.
a. empathic
b. empathetic
Answer


January 2, 2019  7:01 PM

business continuity and disaster recovery

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Business continuity (BC) and disaster recovery (DR) are closely related practices that support an organization’s ability to remain operational after an adverse event. Continued…

Quote of the Day

“As you build, review, update and test your BC/DR strategy, have a fallback plan just in case all hell breaks loose. Doing so will speed up the process of recovery, ensuring your ability to get the business up and operational, even in the worst of circumstances.” – Nick Cavalancia

Learning Center
Focus more on disaster recovery strategy in 2019
Innovation in DR was prominent in 2019, but when it comes to disaster recovery strategy, many organizations are still found wanting. Here are four areas to focus on to improve your organization’s DR planning and strategizing.

Disaster recovery plans, continuity take center stage in 2018
Crafting complex disaster recovery plans was key in 2018, whether the concern was downtime or security. See which expert tips caught the most reader attention in this end-of-year roundup.

The top 5 data storage questions we answered in 2018
Among the complex topics covered in 2018, popular data storage questions topping reader minds were the nuances of storage basics and the differences between old and new technologies.

What to do when a BC/DR plan goes awry
Preparing for the worst with a BC/DR plan may involve being prepared for it to fail. Here’s how to prioritize, strategize and get moving after a disaster.

Ten business continuity risks to monitor in 2018
According to the Horizon Scan Report 2018 from the Business Continuity Institute, the most prevalent modern business continuity risks include cyberattacks, inclement weather and IT outages.

Trending Terms
risk management
business impact analysis
business continuity plan
disaster recovery plan
change management
DRaaS

Quiz Yourself
A business continuity plan ______ a number of activities that business continuity software systems can help facilitate and organize.
A. comprise
B. compose
Answer


December 21, 2018  6:56 PM

AI (artificial intelligence) – 2018 Word of the Year

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

2018 WORD OF THE YEAR

Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. Continued…

Quote of the Day

“AI continued to show its strength in 2018, and certainly shows no signs of slowing as we make our way to 2019.” – Ronald Schmelzer

Learning Center
5 trends in AI that shaped 2018
2018 will be remembered as the year self-driving cars finally broke through and hit the roads. That was just one of the most important trends in AI this past year.

AI for IT operations means smarter, safer deployments
The growth of machine learning and other forms of AI for IT operations means security tools that recognize new threats, precisely adjustable cloud deployments that meet but don’t exceed resource demands and more.

2019 trends in content management: Personalization, AI
Trends in content management software to watch for in 2019 include AI and machine learning; personalization; open services; big data; and the battle over enterprise market share among Box, Microsoft, IBM, OpenText and Dropbox.

The future of AI technology: 2019 and beyond
The future of AI technology looks bright in 2019, as AI-powered tools are expected to become cheaper and easier to use, and the start of a push toward some form of regulation of AI appears likely.

Salesforce CX, AI, integration tools are 2019 trends to watch
Salesforce CX will likely be a focus for the CRM giant in the coming year, as will new customer data integration potential following the MuleSoft acquisition and AI tools to come. Read what experts and researchers said about what to expect from Salesforce.

Trending Terms
machine vision
deep learning
IBM Watson
AI as a Service
artificial general intelligence
machine learning

Quiz Yourself
Although some parts of the consumer industry are adept at using artificial intelligence apps practically and profitably, most businesses are slow to ________ and implement AI.
A. except
B. accept
Answer


December 20, 2018  8:03 PM

cloud disaster recovery

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Cloud disaster recovery (cloud DR) is a backup and restore strategy that involves storing and maintaining copies of electronic records in a cloud computing environment as a security measure. Continued…

Quote of the Day

“Using multiple clouds in your disaster recovery strategy may be more difficult to implement, but it will also give your cloud plan an added level of reliability.” – Brien Posey

Learning Center
Disaster recovery to cloud popular in 2018
Data continued to grow in 2018, along with costs to house that data and the risk of downtime in a disaster scenario. Learn how many companies turned to disaster recovery to cloud as a way to ensure business continuity and save money.

Google Cloud disaster recovery helped save data after Maria
Restaurant chain Grupo Colón Gerena in Puerto Rico uses Scale Computing’s HC3 Cloud Unity product for its Google Cloud disaster recovery plan in order to minimize downtime in the face of natural disasters.

Disaster recovery planning tools: Predictive analytics for DR
Want to peer into the future to identify potential threats? These days, there are disaster recovery planning tools available for that. Tap into the power of predictive analytics.

3 common disaster recovery challenges from 2018
In 2018, organizations faced a number of disaster recovery challenges. However, with every challenge comes a lesson. Here are three common DR sore spots and how to confront them in the new year.

Consider multi-cloud disaster recovery for added protection
Is a multiple cloud strategy right for you? With multi-cloud disaster recovery, less is not more. Using multiple clouds can give your organization’s data an extra layer of protection in case of a disaster.

Trending Terms
disaster recovery plan
cloud backup
cloud services
DRaaS
online data backup
Storage as a Service
cloud storage SLA

Quiz Yourself
The point of disaster recovery is the same for both large enterprises and _________ need to stay in business.
a. SMBs: They
b. SMBs; they
Answer


December 19, 2018  7:57 PM

enterprise DNS

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

Enterprise DNS is an enterprise-class implementation of the domain name system (DNS) that resolves external and internal queries for large organizations in a centrally managed, scalable, automatable and secure way. Continued…

Quote of the Day

“Enterprise DNS is not simply about standardizing on a delivery platform for DNS services. It is leveraging that effort to increase the reliability, flexibility, security, and speed by which DNS and other critical IT initiatives play out.” – Jim Williams

Learning Center
Options for DNS in networking address growing challenges
Changes in cloud use and application development and distribution have led to the need for modern DNS in networking options that include private and cloud-based choices. Newer DNS services are more in tune with network status and are automated to pick the most efficient answer to incoming DNS queries.

Ways to solve DNS security issues in your organization
DNS security issues are serious and need far more urgent attention than they’ve received. Read this guide to DNS security and learn the tools available for protecting this vital part of the internet.

What are the implications of DNS over HTTPS for privacy?
With enterprises beginning to test DNS over HTTPS to encrypt domain name server traffic directly from the browser, some fear potential privacy issues. Expert Michael Cobb explains what the concerns are and how DNS over HTTPS compares.

Passive DNS techniques can reduce DNS abuse
Passive DNS for threat intelligence will help enterprises detect malicious use of a domain name system before attacks happen, according to Merike Kaeo of Farsight Security, who offered other insights into DNS abuse at RSAC 2018.

DNS functions remain vital, but must adapt as demands shift
DNS functions remain vital. However, the proliferation of devices, especially those that are IPv6-only, present a challenge to this network protocol.

Trending Terms
domain name system
DHCP
IP address management
DNS attack
reverse DNS
recursive DNS server

Quiz Yourself
A top-level domain name is an essential component of ________.
a. a URL
b. an URL
Answer


December 18, 2018  7:54 PM

brand ambassador

Kaitlin Herbert Kaitlin Herbert Profile: Kaitlin Herbert

A brand ambassador is an advocate of a particular company’s products and services. Typically, brand ambassadors are financially compensated for interacting with the public. Continued…

Quote of the Day

“By studying the behaviors of customers who can be identified as having influence over others and optimizing operations to nudge them into the role of brand ambassador, enterprises can leverage customer-to-customer communication to achieve an authentic, grass-roots promotion of the brand.” – Scott Robinson

Learning Center
Is CRM with social media growing less trustworthy?
Feedback gathered via CRM with social media can yield bad brand information for the companies that use it. But with a little bit of legwork, it can also be a worthwhile business tool.

7 channel marketing strategy tips for 21st-century success
Some partners lack even the rudiments of a channel marketing strategy. Read these seven tips to get started a plan that will help you build a sales pipeline and take you beyond word-of-mouth channel selling.

Social CRM software is more than just a spin on traditional CRM
Social CRM software helps organizations better connect with their customers and create strong, personal relationships that help drive sales.

Comparison of the top CRM platforms and marketing automation tools
The leading CRM platforms and marketing automation tools offer a wide range of functionality and features that match the size and scope of all organizations.

The leading CRM tools offer a full range of functionality
This overview of the leading CRM tools examines the functionality and options each offers, including deployment models, pricing and licensing information.

Trending Terms
voice of the customer
opinion mining
brand personality
social media monitoring
brand essence
brand experience

Quiz Yourself
Our data shows that a vast majority of customers prefer Brand A ____ Brand B.
a. to
b. than
c. over
Answer


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