Investigating Outsourcing

Aug 9 2011   2:27PM GMT

UK government should not offshore IT jobs, says majority

KarlFl40 Profile: KarlFl40

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dwp
Offshoring

I blogged yesterday and asked for people’s views on public sector organisations offshoring IT work.

Birmingham City Council is facing a backlash after its decision to offshore work and the Department of Work and Pensions having to deal with industrial action as a result of its supplier, HP, offshoring 200 jobs to India.

I put a questionnaire on the blog, which you can see below. Please take time to fill it in.

When I put the information together I will write an analysis piece about it.

So far I have had 34 respondents.

16 said the public sector should not offshore IT work to cut costs.

Some of the reasons given were:

“There needs to be TCO for the UK….we need people to pay taxes in the UK.”
“Dealing with DWP in the UK can be a stressful process for some people, before you even consider adding a ‘language barrier’ which will affect communication.  They has already been backlash in Birmingham, and countless articles written which have reversed a lot of UK companies decisions to use ‘offshore call centres’ for customer service, and one of the most outstanding customer complaints is relating to this problem.  When have the voting public ever been consulted about this?”
“It is difficult to understand the Indian accents.”
“It makes no economic sense, how will costs be cut by increasing unemployment.”
“Low work quality, poor communications.”

11 said public sector IT jobs should never be offshored to cut costs.
Some of the reasons given were
:

“Security, privacy, and spending taxpayers money within the UK economy.”

“It’s a false economy.”

“Jobs should be kept in the UK to give more job opportunities to UK citizens.  There is also the data security aspect, I can see breaches of sensitive data being a whole lot easier if the data is being worked on outside of the UK.”

5 said jobs should be offshored to cut costs.

Some of the reasons given were:

“Lower costs and higher efficiency.”
“If the public benefits then why not?” (must get the organisational change right.)

2 said perhaps in the future.

 

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