Investigating Outsourcing:

social media

October 30, 2012  1:48 PM

Richard Branson tells CEOs to harness social media

KarlFl40 Profile: KarlFl40
social media

I have written blogs about how mobile, social media and cloud are three fast growing areas for IT service providers.

I think mobile and cloud are areas that...

September 28, 2012  10:43 AM

IT budgets are being controlled by marketing teams

KarlFl40 Profile: KarlFl40
CIO, Customer Relationship Management, KPMG, service provider, social media

I did a story back in August about how KPMG research showed that IT budgets are increasingly controlled by marketing executives as customer relationship management (CRM) software becomes critical to customer retention.

September 21, 2012  1:21 PM

IT services firm do not understand social media and cloud applications

KarlFl40 Profile: KarlFl40
Outsourcing, social media

As I am currently investigating the subject of IT outsourcing contract renegotiations for a feature I am writing, see my earlier...

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December 9, 2011  10:54 AM

Cognizant staff blogging critical to internal efficiencies and customer services

KarlFl40 Profile: KarlFl40
Astrazeneca, social media

I wrote an article earlier this month about a deal between pharmaceuticals giant Astrazeneca and IT supplier 0 Comments     RSS Feed     Email a friend

July 6, 2011  12:50 PM

Is social media and outsourcing a match made in heaven?

KarlFl40 Profile: KarlFl40
Outsourcing, social media

Today I attended a presentation that looked at the role of social media in business and the role of outsourcing in social media.

I will give the background first and then the outsourcing angle.

Businesses can't avoid social media. It's everywhere. Employees at all levels and...

March 3, 2011  11:43 AM

Capgemini to help stop repeat of Habitat Twitter cock-up

KarlFl40 Profile: KarlFl40
Capgemini, Digital transformation, Habitat, social media

The increased use of social media to engage with customers has cost some business dear.


August 9, 2010  2:34 PM

Infosys uses social media to promote its social media platform

KarlFl40 Profile: KarlFl40
iEngage, Infosys, social media

I blogged back in June about Infosys' latest platform. The iEngage digital platform as it is known helps corporates make better use of social media.

It is...

June 24, 2010  6:48 PM

Accenture’s UK recruitment strategy in more detail

KarlFl40 Profile: KarlFl40
Accenture, BPO, Brodies, Infosys, social media

Having written a post earlier about Accenture's plans to use social media to recruit 40% of new employees this year, I thought I should guide you to the...

June 16, 2010  3:28 PM

Is social media maturing to the enterprise?

KarlFl40 Profile: KarlFl40
Banks, Facebook, Infosys, social media, twitter

When I look back at old stories for information about current works in progress, I often come across interesting comments made to me during interviews or at conferences in the past.

It is great when a comment made in the past can fit into the new story so succinctly.

About a...

June 11, 2010  10:39 AM

Infosys industrialises Twitter, Facebook, Bebo etc.

KarlFl40 Profile: KarlFl40
bebo, Facebook, Infosys, social media

I interviewed Infosys' head of SaaS, Pradeep Prabhu, yesterday. We were discussing the company's latest platform.

I will write an article about the iEngage Digital Consumer Platform, as it is known, but here is a quick glance.

I found it interesting because I often read...

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