Investigating Outsourcing:

Customer Relationship Management


October 29, 2012  12:20 PM

Are HP’s claims over internal IT mess justified?

KarlFl40 Profile: KarlFl40
Customer Relationship Management, Insourcing, megwhitman

When HP announced its financials Meg Whitman said part of the blame for the company under-performing was internal IT. More specifically she blamed the lack of compelling sales and...

September 28, 2012  10:43 AM

IT budgets are being controlled by marketing teams

KarlFl40 Profile: KarlFl40
CIO, Customer Relationship Management, KPMG, service provider, social media

I did a story back in August about how KPMG research showed that IT budgets are increasingly controlled by marketing executives as customer relationship management (CRM) software becomes critical to customer retention.


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