India is synonymous with offshoring. But in this guest post NOA board member Debra Maxwell who is global BPO director at Arvato where heads up
Business Process Outsourcing (BPO) has been providing businesses with a way to cut costs for years, but current IT trends are shaking up the sector, putting CIOs at the forefront of planning.
A perfect storm is in progress as customers want to cut additional back office costs due...
Callcentres are about the first thing we think of when it comes to outsourcing. Probably because callcentres are often the face, or even the backside, of the companies we deal with.
It is one of the most mature forms of BPO.
Even when customers complained about service levels...
Just when you thought it was safe to go back in the water Ovum drops a bombshell.
I was getting more positive vibes about IT services spending, which was great news after the collapse of recent years.
The Indian outsourcing bellwethers have all been posting big increases in...
I have just interviewed Charles Hunting, the Asia CEO of Genpact.
Genpact, which is one of the biggest BPO suppliers in the world,
The Indian Data protection law, which was introduced a couple of months ago, created uncertainty in the outsourcing sector.
The new law looked like putting lots of extra work on suppliers providing BPO.
South Africa, like India, is a former British colony with the English language spoken throughout.
Like India it has a lower cost of living than the UK and lower wages. I met a group from South Africa last week. They were in the UK to promote what
Somebody sent me an article on yesterday's Times of India website. It reports how Satyam chief B Ramalinga Raju has had his bail cancelled and could now be kept inside to run a...
I recently wrote a blog post about how well Indian service provider Cognizant was...
BPO deals have been won this week by Accenture and HP Enterprise Services.
Could the number and size of BPO deals be on the up?
Businesses will be looking long and hard at BPO following the recession. If they outsource standard processess they can free up resources that can...