Investigating Outsourcing:

BPO


September 24, 2012  12:48 PM

Is India becoming too expensive for offshoring your IT?

KarlFl40 Profile: KarlFl40
BPO, India, Offshoring, Outsourcing, Philippines

India is synonymous with offshoring. But in this guest post NOA board member Debra Maxwell who is global BPO director at Arvato where heads up

June 18, 2012  9:27 AM

How is technology changing BPO?

KarlFl40 Profile: KarlFl40
Accenture, berwinleightonpaisner, BPO, Business Process Outsourcing

Business Process Outsourcing (BPO) has been providing businesses with a way  to cut costs for years, but current IT trends are shaking up the sector, putting CIOs at the forefront of planning.

A perfect storm is in progress as customers want to cut additional back office costs due...


October 4, 2011  1:43 PM

Don’t let the face of your company become the backside

KarlFl40 Profile: KarlFl40
BPO, Callcentres

Callcentres are about the first thing we think of when it comes to outsourcing. Probably because callcentres are often the face, or even the backside, of the companies we deal with.
It is one of the most mature forms of BPO.

Even when customers complained about service levels...


September 5, 2011  11:33 AM

Is it time for massive IT services consolidation as falling sales puts industry on its knees?

KarlFl40 Profile: KarlFl40
BPO, genpact, Ovum

Just when you thought it was safe to go back in the water Ovum drops a bombshell.

I was getting more positive vibes about IT services spending, which was great news after the collapse of recent years.

The Indian outsourcing bellwethers have all been posting big increases in...


September 2, 2011  11:05 AM

Genpact IT strategy signals BPO and IT services consolidation

KarlFl40 Profile: KarlFl40
BPO, genpact, TechMarketView

I have just interviewed Charles Hunting, the Asia CEO of Genpact.

Genpact, which is one of the biggest BPO suppliers in the world,


August 26, 2011  3:27 PM

India confirms tough data law will not apply to Indian BPO suppliers

KarlFl40 Profile: KarlFl40
BPO, Data protection, Nasscom, Offshoring

The Indian Data protection law, which was introduced a couple of months ago, created uncertainty in the outsourcing sector.

The new law looked like putting lots of extra work on suppliers providing BPO.


November 23, 2010  11:18 AM

South Africa is a low cost call centre option with investment funds on offer

KarlFl40 Profile: KarlFl40
BPO, Offshoring, South Africa

South Africa, like India, is a former British colony with the English language spoken throughout.

Like India it has a lower cost of living than the UK and lower wages. I met a group from South Africa last week. They were in the UK to promote what


October 29, 2010  4:00 AM

Disgraced former Satyam chief to head up prison BPO – we said it first

KarlFl40 Profile: KarlFl40
BPO, Satyam

Somebody sent me an article on yesterday's Times of India website. It reports how Satyam chief B Ramalinga Raju has had his bail cancelled and could now be kept inside to run a...

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August 10, 2010  4:27 PM

Cognizant: When is an Indian IT supplier not Indian?

KarlFl40 Profile: KarlFl40
Astrazeneca, BPO, Cognizant, Outsourcing

I recently wrote a blog post about how well Indian service provider Cognizant was...


July 2, 2010  10:17 AM

Is BPO rise innevitable as businessess reshape post recession?

KarlFl40 Profile: KarlFl40
Accenture, BPO, Outsourcing, Statoil

BPO deals have been won this week by Accenture and HP Enterprise Services.

Could the number and size of BPO deals be on the up?

Businesses will be looking long and hard at BPO following the recession. If they outsource standard processess they can free up resources that can...


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