Investigating Outsourcing

Jul 26 2012   3:35PM GMT

Computacenter tops KPMG IT service provider list

KarlFl40 Profile: KarlFl40

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Computacenter
KPMG

Computacenter has come out on top of KPMG‘s 2012 UK Service Provider Performance and Satisfaction study. This is the study that used to be run by Equaterra the sourcing consultancy that was acquired by KPMG in February last year.

Here is an article I wrote about it.

The study of 630 contracts worth £14bn reveals a number of things including which suppliers are the best in terms of customer satisfaction. Out of the 25 suppliers analysed Computacenter was number one, according to a contact of mine.

This is a good achievement for Computacenter. Over a decade ago ago I worked for a magazine called Computer Reseller News (CRN), a magazine for IT resellers believe it or not, and then I moved to Computer Weekly sister publication and competitor of CRN Microscope, also but less obviously a magazine for IT resellers.

During these periods Computacenter was well and truly a reseller, although it didn’t like being called one. Now it’s top of a prestigious IT service provider ranking.

Computacenter does loads of desktop outsourcing, which is highly commoditised. How could a customer not be satisfied?

KPMG won’t tell me the full list so if anyone knows more please let me know.

The suppliers studied were:

Accenture
AT&T
Atos
BT
Cable & Wireless
Capgemini
Capita
Cognizant
Computacenter
CSC
Fujitsu
Getronics
Global Crossing
HCL
HP Enterprise Services
IBM
Infosys
Logica
Mahindra IT and Business Services
SCC
Steria
TCS
T-Systems
Verizon Business

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