Investigating Outsourcing

Mar 25 2011   3:47PM GMT

All eyes on Fujitsu’s desktop deal with Centrica

KarlFl40 Profile: KarlFl40

Tags:
centrica
dwp
Fujitsu
HP
T-Systems

Following Fujitsu’s loss of two major deals recent customers might be forgiven if they are worried about decisions to outsource desktops to the supplier.

Fujitsu lost its £300m plus desktop support deal with the Department of Work and Pensions before it had even got going as a result of a failure to transition the services from HP.

It also lost a major deal  with Thomson Reuters recently after about three and a half years. A source said it hadn’t managed to take on all the services in that time from the in-house team and Thomson Reuters, like the DWP, ran out of patience.

Back in December Centrica named Fujitsu as its desktop services provider which saw it replace T-Systems.

All eyes will be on Fujitsu to see how the transition phase goes.

 

 

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  • Anonymous
    Fujitsu are also facing some bad news over their outsourcing deal with Highland Council. A transformation programme running late and not delivering, elected Members taking legal advice and want to ditch them - 6th April is a crunch committee date. Sounds familiar and this is their flagship local government contract?

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