Investigating Outsourcing

Aug 19 2011   11:21AM GMT

Are you an Orange customer unable to access email?

KarlFl40 Profile: KarlFl40

Tags:
Orange

I wrote a story earlier on the Computer Weekly website. Basically some customers of Orange have been unable to access their email accounts for weeks. Read the story here.

According to one affected customer Orange has been really poor at communicating the problem to customers. It seems quite serious if a problem can put email accounts out of action for weeks. A customer I spoke to says she uses the account to run a few small businesses and as a result of the problems is losing customers.

A call centre support worker said over the phone that lots of people were affected but Orange said in a statement that it is only a few.

So in an attempt to put the record straight I am calling on Orange customers to tell their stories. I will report later on the findings.

If you are one of the Orange customers affected by email unavailability please complete this short questionnaire.

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