Investigating Outsourcing:

October, 2013


October 31, 2013  1:39 PM

Public sector IT outsourcing is big enough for ISG now

KarlFl40 Profile: KarlFl40
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The public sector is spending more and more on IT services as it tries to cut costs. This is changing how suppliers operate.

I spoke to John Keppel, president Northern...

October 30, 2013  10:44 AM

Twitter, mobility, analytics and biometrics will make police better

KarlFl40 Profile: KarlFl40
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Social media has caught the attention of every sector of the UK economy with public sector organisations no exception. Accenture's head of police service provided this guest blog that looks into how the latest IT developments are transforming the police.

Digital Convergence Propels...


October 28, 2013  3:50 PM

What compensation do you pay a subpostmaster that has been in jail as a result of computer error?

KarlFl40 Profile: KarlFl40
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I have been following the story of sub-postmasters being charged with false accounting. I took over the story after a former Computer Weekly colleague originally...

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October 24, 2013  1:42 PM

Government IT Oligopoly should not be broken up but should be more transparent

KarlFl40 Profile: KarlFl40
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The government is desperate to use more SMEs as suppliers. In IT this is particularly important for competition because a small group of large IT suppliers, known as the Oligopoly, dominate government IT business.

Just last week the


October 22, 2013  8:22 PM

Why CIOs outsource IT, according to HCL’s customers

KarlFl40 Profile: KarlFl40
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HCL has given its CIO customers a platform to share experiences.

I recently met up with HCL and I was told about a digital magazine the Indian IT services supplier publishes. Going by the name CIO Straight talk it is an interesting publication.

It has some interesting...


October 17, 2013  3:22 PM

Mobile operator customer services have come a long way, well done O2

KarlFl40 Profile: KarlFl40
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Competition makes any company up its game. Consumer facing businesses in today's digital world can't afford to give poor customer service. People find out quickly.

This is a story about how mobile operator customer services have changed in the last ten years.

About 8...


October 16, 2013  3:05 PM

Do we really need another review of government IT procurement?

KarlFl40 Profile: KarlFl40
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The Office of Fair Trading has launched a study looking at government IT procurement practices. These things are ten a penny and they all make the same conclusion and nothing is...


October 15, 2013  12:40 PM

How long before UK IT start-ups offshore jobs en masse?

KarlFl40 Profile: KarlFl40
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Is the writing is on the wall? There have been some interesting stories lately about how UK firms are struggling to get the right IT staff and are looking overseas for them. There seems to be a real disconnect between the IT skills the UK needs and the IT skills it has. Or is it just that the UK...


October 7, 2013  3:14 PM

Man that helped build original students loan system says new online version is hard work

KarlFl40 Profile: KarlFl40
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I was with a former EDS executive last week and he was telling me about the problems he is having sorting out the student loan for his son, who has just started university. He says the new online system is really difficult to use and that "the overall process is much more complex than it used to...


October 4, 2013  11:12 AM

IT services sector in acquisition spree

KarlFl40 Profile: KarlFl40
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The IT services sector is seeing a burst in acquisition activity as the companies that emerge from years of recession strong begin to consolidate the sector.

Getronics has acquired NEC Enterprise Solutions' business in the UK as well as units in other European countries, Cognizant has...


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