Investigating Outsourcing:

March, 2013


March 26, 2013  3:37 PM

Government fell short of Francis Maude’s bold SME claim

KarlFl40 Profile: KarlFl40
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Speaking at the Better Deal for Small Businesses event in March last year Francis Maude boasted that the government was on track to double the amount of SMEs doing business with it, from 6.8% in 2011 to 13.7% by the end of 2012.

But According to the

March 22, 2013  12:31 PM

Could NHS reorganisation have created the NHS IT services model of the future?

KarlFl40 Profile: KarlFl40
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I had an interesting conversation with Nathan Allmont, who is Infrastructure Manager at Dudley IT Services. The story of the company is really interesting and shows an alternative way of delivering IT to NHS organisations. Could internal IT departments within NHS organisations start selling to...


March 21, 2013  3:02 PM

Can the John Lewis of IT services make hay in the UK?

KarlFl40 Profile: KarlFl40
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I interviewed the UK head of Canadian IT services firm CGI yesterday. Tim Gregory, who was CIO of Lloyds of London in the 1990s, was talking to me about the progress being made integrating its acquisition, Logica, as well as business opportunities going forward.


March 13, 2013  3:37 PM

Former EDSer on Unisys’ personalised IT support and its deal with Apple.

KarlFl40 Profile: KarlFl40
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In the three years since I have been doing the Inside Outsourcing blog I have not written a single article about Unisys, I did a search to check and Unisys has had been referenced a couple of times but that is it. It surprises me because it is a name synonymous with IT outsourcing. Well I am now...


March 12, 2013  12:11 PM

Is IT benchmarking still relevant?

KarlFl40 Profile: KarlFl40
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Here is my latest guest blog.

Nigel Hughes, partner at ISG, describes why benchmarking is still relevant in IT outsourcing today despite other factors reducing prices.

Selecting a benchmark strategy

By Nigel Hughes

Technology innovation, improved price...


March 4, 2013  11:29 AM

Is it time to ditch offshore services for automation for security sake?

KarlFl40 Profile: KarlFl40
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I have recently written about IT and back office automation and its impact on outsourcing and more particularly offshoring. Here is a guest blog post on the subject from Paymon Khamooshi, director at UK-based developer Geeks...

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March 1, 2013  12:45 PM

Capgemini’s Metropolitan Police contract looks set for shake-up

KarlFl40 Profile: KarlFl40
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The Metropolitan Police currently spends around £325m a year on technology, over a third of which goes to Capgemini as part of a deal that is due to end in 2015. The London Assembly is now


March 1, 2013  12:10 PM

CFOs are overriding CIOs when buying IT services

KarlFl40 Profile: KarlFl40
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It seems that the CFO is increasingly influential when it comes to buying IT services.

According to research from Forrester, although the CIO has more influence over IT...


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