Investigating Outsourcing:

September, 2012

September 28, 2012  1:50 PM

Nine ways to make bad outsourcing deals good

KarlFl40 Profile: KarlFl40

It's Gartner's annual outsourcing conference in London next month so Gartner is getting itself ready with a few comments.

Below is one from William Maurer, vice president and research director at Gartner, talking about why outsourcing contracts fail and how the can be made better.

September 28, 2012  11:34 AM

India’s dominance as offshore IT location being diluted

KarlFl40 Profile: KarlFl40
Brazil, China, Gartner, India, Poland, South Africa

Effective alternatives to India for IT services are reducing its dominance as an offshore location for large businesses, according to Gartner.

But where are the alternatives and who is using them?

There are,

September 28, 2012  10:43 AM

IT budgets are being controlled by marketing teams

KarlFl40 Profile: KarlFl40
CIO, Customer Relationship Management, KPMG, service provider, social media

I did a story back in August about how KPMG research showed that IT budgets are increasingly controlled by marketing executives as customer relationship management (CRM) software becomes critical to customer retention.

September 27, 2012  12:09 PM

Advice for companies that want to renegotiate outsourcing contracts

KarlFl40 Profile: KarlFl40

IT outsourcing contract renegotiations are on the up. Businesses are finding themselves in agreements that are no longer efficient or effective as a result of economic changes, while others want to harness new technologies as part of agreements.

I am working on a feature about the...

September 27, 2012  11:14 AM

Shared serve row sparks no confidence vote at Cornwall Council

KarlFl40 Profile: KarlFl40
CSC, Shared services

IT and business process outsourcing is controversial. The process of transferring internal work to a third party leads to redundancies and if it goes wrong CEOs often lose their jobs.
Senior political figures are aware of this and tread carefully around the subject.

September 27, 2012  10:46 AM

Outsourcer Xchanging to re-launch its insurance software business

KarlFl40 Profile: KarlFl40
Allianz, AXA, Outsourcing, Xchanging

Xchanging is a name that crops up regularly in my conversations about outsourcing but I have never written about it before. It is a big business process outsourcing firm, with a large...

September 26, 2012  1:30 PM

IT outsourcing contracts failing to deliver 28% of what is expected

KarlFl40 Profile: KarlFl40

In continuation of my recent theme of blogging about IT outsourcing contract renegotiations here is another bit of info my interviews with...

September 26, 2012  12:30 PM

Are SME IT suppliers credible bidders against system integrators in public sector?

KarlFl40 Profile: KarlFl40
government, SME

The government set itself the challenge of reducing the public sector's dependence on a small number of large IT suppliers for its services.

Ending the oligopoly of...

September 26, 2012  10:34 AM

Mid-sized businesses are the big outsourcers today, but will they repeat mistakes of pioneers?

KarlFl40 Profile: KarlFl40
Cloud Computing, forbes, Outsourcing

I interviewed a partner at US firm ISG yesterday. ISG is the company that owns sourcing broker TPI and IT benchmarker Compass Management Consultancy.

As a result it has a great view of the global...

September 25, 2012  11:25 AM

IT outsourcing marriages sometimes require changes from both partners

KarlFl40 Profile: KarlFl40

As I blogged last week I am currently working on a feature about IT outsourcing contract renegotiations.

With the large amount of feedback I am getting I thought it apt to blog separately about some of the views I am receiving.

Last week I blogged:

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