It's Gartner's annual outsourcing conference in London next month so Gartner is getting itself ready with a few comments.
Below is one from William Maurer, vice president and research director at Gartner, talking about why outsourcing contracts fail and how the can be made better.
Effective alternatives to India for IT services are reducing its dominance as an offshore location for large businesses, according to Gartner.
But where are the alternatives and who is using them?
I did a story back in August about how KPMG research showed that IT budgets are increasingly controlled by marketing executives as customer relationship management (CRM) software becomes critical to customer retention.
IT outsourcing contract renegotiations are on the up. Businesses are finding themselves in agreements that are no longer efficient or effective as a result of economic changes, while others want to harness new technologies as part of agreements.
I am working on a feature about the...
IT and business process outsourcing is controversial. The process of transferring internal work to a third party leads to redundancies and if it goes wrong CEOs often lose their jobs.
Senior political figures are aware of this and tread carefully around the subject.
Xchanging is a name that crops up regularly in my conversations about outsourcing but I have never written about it before. It is a big business process outsourcing firm, with a large...
In continuation of my recent theme of blogging about IT outsourcing contract renegotiations here is another bit of info my interviews with...
The government set itself the challenge of reducing the public sector's dependence on a small number of large IT suppliers for its services.
Ending the oligopoly of...
I interviewed a partner at US firm ISG yesterday. ISG is the company that owns sourcing broker TPI and IT benchmarker Compass Management Consultancy.
As a result it has a great view of the global...
As I blogged last week I am currently working on a feature about IT outsourcing contract renegotiations.
With the large amount of feedback I am getting I thought it apt to blog separately about some of the views I am receiving.
Last week I blogged: