Investigating Outsourcing:

October, 2011

October 4, 2011  1:43 PM

Don’t let the face of your company become the backside

KarlFl40 Profile: KarlFl40
BPO, Callcentres

Callcentres are about the first thing we think of when it comes to outsourcing. Probably because callcentres are often the face, or even the backside, of the companies we deal with.
It is one of the most mature forms of BPO.

Even when customers complained about service levels...

October 4, 2011  1:11 PM

NHS IT project is dead, but why do large IT projects fail? Part 6

KarlFl40 Profile: KarlFl40
IT project

Following the news that the NHS National Project for IT has been dropped I have been posting some of the views I have recently had provided to me for an unrelated feature I am...

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