On-Demand Remote Support and Why IT’s Easier.

Aug 23 2010   10:06AM GMT

Are You Prepared to Support the Mobile Workforce?

LogMeInRescue Lee Weiner Profile: LogMeInRescue

If you read the title of this post and immediately thought “no,” then you better keep reading. Here’s a statistic for you: The number of mobile workers worldwide is expected to reach nearly 1.2 billion by year’s end, according to a new report from IDC. IDC also describes the United States as having the most “highly concentrated” market of mobile workers.

People aren’t just making calls on their smart phones – they’re using their devices to run business level apps. Their lives are on their phones. They’re also no longer unified on Blackberry or WinMo. Forrester just came out and said that 50% of companies are supporting more than one mobile operating system. People are bringing their iPhone and Droid X to work.

It’s evident that it’s necessary these days to be able to provide support for these devices that goes beyond talking someone through an issue on the phone or having someone send in their device for troubleshooting. With LogMeIn Rescue, the IT professional can log into any smart phone to install new software, troubleshoot any speed or technical problems, help the customer configure their email – basically, instant support that works for everyone. Especially you and your IT team.

Is your IT department part of the mobile workforce? If not, what are your next steps in making your IT department mobile?

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