Digital Wanderings

Apr 9 2009   6:03PM GMT

Switchvox update Finally Released

AndOrTech Jason Erickson Profile: AndOrTech

It has been a long year wait but it is finally released. I will do an update and let you know how it goes. Anyway here is the new enhancement feature set.


Released on 2009-04-06


  • Unified Communications
    • Fax – Send and receive faxes using Switchvox. You can use your fax machine, or fax files from your desktop computer.
    • Video calling – You can now use video phones with Switchvox. Video phones do not require any special set up, but for video quality we recommend that you use the same kind of phone on both ends of the call.
    • Chat – The new Switchvox private chat server uses the XMPP protocol. The Switchboard offers a Chat Panel, or you can use your favorite XMPP-based client. Also, you can set the chat (Jabber) hostname for Switchvox in Network Settings, and the chat (Jabber) hostname for any VOIP Providers that run a Jabber-based chat server that you will use (including a peered Switchvox).
    • IMAP Mailbox – Each extension now has a one-stop IMAP Mailbox for both voicemail and faxes.
  • Admin Features
    • Phone Setup for snom technology, Inc. phones – Phone Setup is available for VOIP phones manufactured by snom technology, Inc. (Phone Setup for Polycom, Inc. phones has been available since v9337).
    • Disk-space Quotas – You can set a disk-space quota for voicemail and fax usage for each extension and extension group. Also, you can see the voicemail and fax disk-space usage, in total and for each extension.
    • Call queue improvements – Queue members can log into, out of, and pause their status on each queue (rather than a set of queues). In the Switchboard, queue members can pause their status (when they are logged in), and add a comment about why they are unavailable or when they might be back. Also, queue status changes are now available as URL Manager events.
    • Notification Templates – Admins can customize multiple templates for voicemail notifications. These templates are available to users as ‘default’ templates. When Users sets up their notifications, they can select from these default templates or (if they have permission) customize their own templates.
    • Centralized Voicemail on Peered Switchvoxes – You can set up a peered Switchvox as the SIP Provider for External Voicemail.
    • Bulk Import Extensions tool – You can use a CSV file to create and modify extensions.
    • IVR Menu Actions
      • Send an email (with or without a sound)
      • Set global (system-wide) variables
      • Get global (system-wide) variables
      • Get extension status
      • Get extension type
      • Check a user password
      • Perform math
      • Concatenate variables
      • Send a recorded sound to a voicemail box
      • Store a recorded sound in the Sound Manager
      • Upload a sound to a Web application
      • Play a sound from a web application
      • Merge sounds
    • Access Control – You can set up multiple rules to limit network access to Switchvox services.
    • BRI: B410P Support – This card is configured in the Channel Admin.
    • HD Voice G722 Support – High quality wideband audio.
    • 6-digit extensions – Extensions can be 3, 4, 5, or 6 digits.
    • Scheduled Reports – You can set up regularly scheduled reports to be emailed as HTML, XML, or a chart.
    • Advanced reports on inbound DIDs – Call Reports can now be created based on the Incoming DID.
    • Network and VOIP Provider Settings
      Network Settings: IP ToS settings (audio and video)
      VOIP Providers: RTP Port Range
      SIP provider:
      • Caller-ID method
      • Include user=phone in SIP
      • Use Local Address in From Header
      • Enable Jitterbuffer
      • Allow Reinvite

      Channel Admin:

      • Ring Debounce (for analog lines with FXO signaling)
      • Network Specific Facility Code (for PRI T1/E1 Bearer channels)
      • PRI Reset Interval (for PRI T1/E1 Bearer channels)
    • Password-strength indicator – When an Admin or a User is creating a new password, a password strength-indicator lets him know how strong his new password is.
    • Subscription-Expiration Alerts – New alerts let you know if your Subscription is expiring soon (or if it has already expired), and Renewal links help you easily get your Subscription renewed.
    • XML API: Switchvox Extend – An XML-based API lets administrators access call logs, call reports, and extension lists.
    • Digium Addon Products – Admins can easily register Digium products for Switchvox. In particular, you can register your fax license (in the Admin Suite, select Machine Admin -> Digium Addon Products).
    • Advanced Debugging – You won’t need to use these tools unless requested by a Switchvox Service Representative. It includes SIP and PRI debug, and Asterisk console viewer.
  • User Features
    • Voicemail Greetings – You can customize multiple voicemail greetings, specify which greeting should be active, and assign different greetings to play when you are unavailable versus on the phone.
    • Organized Phonebooks – You can create and manage multiple phonebooks, to keep your contacts organized. You can also see each contact’s `Additional Numbers’ that they publish, and create and modify your own additional numbers for them.
    • Additional Numbers – You can set up your own `Additional Numbers’ so that co-workers can easily call you at the numbers you publish (your mobile phone, or an extension on the manufacturing floor).
    • Call queue improvements – You can log into, out of, and pause your status on each queue. When you pause your status, you can add a comment to let people know when you might be back.
    • Conference Announcement – A caller can record his name before entering a conference room. Then, when he enters and exits the conference room, the recording is played.
  • Switchboard
    • Chat Panel – The chat panel includes the company directory for easy communications.
    • Company Directory Panel – The Company Directory panel offers type-to-find, to help you quickly find your co-workers’ extensions.
    • Multiple Phonebook Panels – Each of the your Phonebooks is available as a Switchboard panel.
    • Centralized presence – Across peered Switchvox PBXs, Phonebook entries show consistent Presence and call details.
    • Presence Settings – Presence settings include:
      • Available
      • Away (includes a comment)
      • Chatty
      • Extended Away (includes a comment)
      • Do Not Disturb
    • One-click options – These features are now available with quick one-click access in your Switchboard panels:
      • Phonebook entries let you dial additional phone numbers.
      • Extended entries let you Barge and Whisper.
      • In/out/pause queue-status icons let you set your status for each queue (including a comment for a paused status)


  • The extension type `Call Queue Agent’ has been removed. If you have extensions of this type, you can still maintain them. However, we recommend using a `Virtual’ extension instead, which offers the same features as the `Call Queue Agent,’ but without the limitations.

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