If there's one thing the business tech community is fond of, it's adding letters to acronyms. We've seen it with things like iBPM,
Portugal Telecom's implementation of their latest iBPMS tool, SHOP BOX, may be a shining example of how to manage enterprise software change management correctly.
The telecommunications company, which is the largest in Portugal, was featured in our
Something old, business process management, has been made new again by the addition of a lowercase i. This three-part guide shows how and why adding cloud services and...