The Managed Services Provider Blog:

July, 2012


July 24, 2012  2:07 PM

The new managed service provider

mspprophet Darren James Profile: mspprophet

The economy has shaken our country to its core. More jobs were lost that will never come back. So as the country re-shapes itself, businesses are also reforming and transforming the business landscape. Part of this reformation is how technology is deployed, managed and maintained. The new...

July 16, 2012  11:59 AM

Eliminate your help desk!

mspprophet Darren James Profile: mspprophet

If you are the average IT support company, you probably have some sort of help desk. Maybe you are virtual where the staff takes turns manning the main phone number. Or you have an office with a few level 1 people sitting answering phones. Either way, if you truly want to be a profitable MS shop...

July 10, 2012  10:17 AM

Managed Service Site Planning

mspprophet Darren James Profile: mspprophet

Whether the client is a 10 person law office or a 40 person call center, you have to develop a maintenance plan for their environment. That plan must be centered on complete reduction of problems. You can decide not to and hope for the best, but I have never seen this be profitable. Small problems...

July 6, 2012  12:26 PM

How to succeed playing in the MSP space

mspprophet Darren James Profile: mspprophet

When it comes to the bottom line, nothing will bring you back to reality like managed services. Being a break/fix engineering based business has its advantages, in you’re your largest expense is labor and you almost directly bill that cost out. Moving to managed services removes that equation....


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