ITKE Community Blog

Mar 23 2011   2:17PM GMT

Live Chat with Alcatel-Lucent on April 7 at 10AM EDT (Sponsored)


Driving Transformation Plans that Deliver a Customer-Focused Network and IT Infrastructure
Technology advancements, end user expectations and new competition from multiple sources have combined to form a powerful attack on the traditional Service Provider approach to doing business. At the same time there are many new opportunities available to build new customer experience, service-centric business models. To win, retain and develop  this opportunity, service providers know they must transform business strategies and models to improve the quality of service to end users and transform customer experience. 

This transformation journey is never just about the network. A transformative solution represents a fundamental shift in the way an operator designs, deploys, manages, and supports network and IT infrastructure to deliver new, differentiated value for customers.  Ultimately this transformation must satisfy specific, unique transformation priorities — while giving service providers the capability to develop economic models or business models that engage the new value chain, increase the value of the connectivity they deliver, and provide a network that can support their full set of business aims into the future. 

On April 7 from 10am to 1pm EDT, attend our Live Chat to discuss real-world examples of service providers implementing transformation projects to become more innovative, competitive, simpler, faster and more efficient; while improving customer quality of experience and laying a solid foundation for the future.

  • Customer experience management planning to drive transformation plans
  • Implementation requires experience through strategic consulting partnerships
  • Add the perspective of a partner with global experience in designing and implementing transformation plans

To learn more or get a reminder email for the live chat, visit the Alcatel-Lucent live chat page.

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