Market Study on Call Centers – 2019 by Ozonetel @Ozonetel_KOOKOO

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A Study and analysis conducted by Ozonetel on call centers presents some very interesting facts. More than 250 million calls are studied to understand a correct picture of the call center in 2019. The fact of the matter is that call centers this year have worked substantially harder with a solo aim …READ MORE

Jaideep Khanduja19,595 pointsBadges:

AWS Re:Invent 2019: The kids' take on the public cloud's biggest tech show

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Official estimates suggest 65,000 people made the trek out to Las Vegas this year for the 2019 Amazon Web Services (AWS) Re:Invent user and developer conference, and among them were five tech-savvy teenagers from Hertfordshire-based boarding school, Bishop’s Stortford College.

The quintet were …READ MORE

Caroline Donnelly7,565 pointsBadges:

CI/CD series - Confluent: Events provide an 'in-built primitive' for continuous coding

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This is a guest post for the Computer Weekly Developer Network in our Continuous Integration (CI) & Continuous Delivery (CD) series.

This contribution is written by Neil Avery, lead technologist and member of office of the CTO (OCTO) at Confluent — the company is known as for its event strea…READ MORE

Adrian Bridgwater19,155 pointsBadges:

Less data, slower? Not with the right integration

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This is a guest blogpost by Derek Thompson, VP EMEA, Boomi, which is a Dell Technologies business unit.

If there’s one thing all organisations today can agree on, it’s that no one is asking for less data slower, and the need to satisfy rising consumer demand is a constant source of pressure. …READ MORE

Brian McKenna4,675 pointsBadges:

Drastically simplify your IoT data pipeline

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The IoT data pipeline is a simple concept. First, data is gathered from multiple sensors, then all data is transformed into a common format, followed by storing it in data lake storage. Once the data is stored in an accessible place, analysts can use it to come up with answers to business problems. …READ MORE

Tomer Shiran20 pointsBadges:

MFA Offers Real Security Protection: Use It!

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For the first 3 months of 2019, Microsoft’s identity threat research team undertook a fascinating study of password re-use. They scanned the contents of 3 billion leaked or inadvertently disclosed credentials to build a database. Running that against Azure AD and MS Services accounts, they discovere…READ MORE

Ed Tittel13,825 pointsBadges:

Intel delay: Update an old Windows 7 PC, or buy AMD

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The shortage of Intel processors is having a knock-on effect on IT’s ability to upgrade whatever legacy Windows 7 PCs still remain in the organisation onto new Windows 10 hardware.

At the time of writing, Microsoft said there were no plans to delay the end of support for Windows 7. “We have b…READ MORE

Cliff Saran12,060 pointsBadges:

IT spending expected to shift toward services, software in 2017

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The following is a roundup of last week’s SearchCIO and SearchCompliance content.

With digitization, unpredictability comes with the territory. This is epitomized by Gartner’s revised IT spending forecast for 2017, which shows a modest increase in worldwide spending, but less than originally pr…READ MORE

Brian Holak2,760 pointsBadges:

December 2019 Activity Contest

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Jingle Bells is playing on the radio, exclusive holiday discounts and deals are flooding your inbox, and you just pulled out your favorite ugly sweater for its yearly debut at your family party. That’s right, it’s December!

Love or hate the holiday season, we’ve got something everyone can get…READ MORE

Garrett Spahn20 pointsBadges:

Not 4 sale

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The man behind State Snaps, a set of social media pages with over a million followers, has been sentenced to 14 years in prison for getting his cousin to try to steal a domain name at gunpoint.
In what could easily pass as the trendiest Fargo storyline yet if only it had happened a bit further nort…READ MORE

Ryan Priest1,045 pointsBadges:

Vilified then vindicated - victory for subpostmasters in Post Office trial shows risk of tech hubris

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In 2004, Computer Weekly received a letter from Alan Bates, a former subpostmaster in Craig-y-Don, a coastal suburb of Llandudno in north Wales. It’s that long ago that the letter arrived typewritten on paper in the post – which was somewhat ironic in the circumstances.

The letter came four y…READ MORE

Bryan Glick6,465 pointsBadges:

Another Glass Storage Milestone: Preserving Superman 1978 for Eternity

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As you may recall, every couple of years someone does a new experiment with glass storage, and everyone falls all over themselves talking about how it’s the wave of the future and never wears out and is completely indestructible.

Right. Tell that to the casserole dish that I took from the fridg…READ MORE

Sharon Fisher9,720 pointsBadges:

Calling all data storage products for the 2019 Products of the Year

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Do you have a great data storage product that first shipped or was significantly enhanced this year? If yes, we want to hear about it. There’s just one week left to enter your outstanding product in Storage magazine and SearchStorage’s 2019 Storage Products of the Year competition.

We’ve just ext…READ MORE

Stacey Peterson30 pointsBadges:

SIPOC diagram

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A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation. Continued…

Quote of the Day
“Two tools are useful when doing a value stream map: a SIPOC (suppliers, inputs, process, outputs, cus…READ MORE

Kaitlin Herbert2,940 pointsBadges:

Fairwinds navigates straighter open course towards SaaS-y Kubernetes 

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Cloud-native infrastructure company Fairwinds recently launched a SaaS product for DevOps teams so that they can manage multiple Kubernetes clusters.

The almost-eponymously named called Fairwinds Insights, uses an extensible architecture and has been launched with a curated set of open source sec…READ MORE

Adrian Bridgwater19,155 pointsBadges:

Parsing the Iaas and PaaS divide for microservices

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By Alan Earls

Infrastructure as a services (IaaS) and platform as a services (PaaS) are both potential deployment paths for microservices. But there are big differences, and picking the right path for your project or organization involves a range of tradeoffs.

The problem with PaaS is that it …READ MORE

Jan Stafford4,465 pointsBadges:

Find the right pull request workflow for your dev projects

editorial Blog

At the heart of all large-scale software development projects are the communications patterns required to keep everyone on the same page. The dawn of Git as a distributed version control system allowed enterprises to rethink the way they communicate about the state and updates of large application c…READ MORE

George Lawton110 pointsBadges:

Microsoft wants bugs found in SQL Server and reported to Microsoft

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There are two groups of people that use SQL Server. Those that submit bugs to Microsoft and those that blog about problems that they find.

Those that submit their feedback about bugs to Microsoft want the issues to be fixed.

Those that blog about potential bugs in order to be seen, just want t…READ MORE

Denny Cherry69,065 pointsBadges:

The IT - Business Alignment Paradox

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A lot has been written on this subject over the years and has also been intensely debated in various circuits. The task of aligning IT with business has probably been the most talked-of topic in the IT Management area. Quite a few seminars and talks on this subject that I attended, did talk of a hos…READ MORE

S R Balasubramanian185 pointsBadges:

Moving forward, data science needs a holistic approach

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Data science is a relatively new entry into the scientific fold. In general, all of science is concerned with data in the grander scheme of things, but data science has a much broader focus and tends to make much greater use of machine learning and sophisticated algorithms in order to parse data and…READ MORE

SAS70ExPERT390 pointsBadges: