ZENWorks Desktop Management and Win98 Restart Hang

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Novell NDS
I'm having a problem with upgrading an HP VL-7 (Pentium II/233) and Gateway E-4200 (PIII/450) PCs from Win95 to Win98 SE. I turn on Novell Workstation Management and Remote Control (ZENWorks) in Client 3.40 during that install. We use workstation management options so the WM95.exe (Workstation Management) program is invoked. Whenever WM95.exe is loaded during boot/logon, the PC refuses to do a clean RESTART -- just sits there at the Windows Shutting Down "cloud" screen. I use MSCONFIG and uncheck the WM95.EXE from Startup items and the PC restarts and shuts down just fine. The version of WM95.EXE is the same for Client 3.32 and Client 3.40 -- I've even downloaded the supposed replacement for WM95 from Novell and it's the same version (file size and version info is the same.) We also use Symantec Antivirus Corporate Edition and that loads up the CCAPP (real-time scan of email, etc.) -- doesn't appear to be conflicting. I have desktop management used all over campus and this is a necessity, especially the computer labs. Remote management works -- I can view and control OK, just can't lock down the desktop and send policy delivered menus to these upgrade PCs. I've googled on this 'til I've been blue in the face -- I've done all the standard Win98 Shutdown Troubleshooting steps -- BIOS OK, video OK, nothing in WIN.INI or SYSTEM.INI. Everything points to some incompatibility with the Workstation Management portion of Netware. Any thoughts? Anyone resolve this elsewhere? Thanks in advance for your consideration. -*-Bill

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We have the same issue with our Windows98 machines and from what we have found out it is not related to the ZENWorks version or conflicts. This is a Symantec problem with Norton AntiVirus. According to Symantec tech support they are aware of the problem that Win98 PC’s don’t shut down or hang. I do not know if they are planning on fixing this with version 10. This is due out or maybe is out already….

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  • Houzema
    Not a totally similar situation but... I am running WIN 98 on a network at home and to shut down my PC I have to log off, then hit Ctrl + Alt + Del, and then select the Shut Down option to turn my PC off. Otherwise I get the "Windows Is Shutting Down" message and the PC never shuts down. I went through all the WIN 98 shut down fixes too and this seems to be the only solution that works for me regarding a successful shut down. For rebooting it is hit and miss. Sometimes I can reboot but most of the time It hangs on the Shutting Down screen. Perhaps, If you can force all the network connections to close before you send your shutdown/reboot command you can successfully reboot/shutdown. Let us know how you fare!
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  • Beelymagee
    SUCCESS! I think I have the SHUTDOWN/RESTART nightmare licked. I followed a suggestion to look at Norton/Symantec Antivirus -- went to Symantec site and found Document # 2004072112181848 ("Logging into NDS uwing Novell Client 4.9 on a Windows NT SP6 Workstation fails with Symantec Antivirus 9.0 installed"), un-installed the POP3/SMTP SNAP-IN feature, Windows would then do a RESTART when I did a SHUTDOWN; re-ran the Windows Shutdown Supplement - everything is happy. Logged on different users and did Restart - OK, did Shutdown - OK. Once again, thanks to all for suggestions and pointers. -*-Bill
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