Windows 10 USB keyboard and mouse have stopped working

1145460 pts.
Tags:
USB
Windows 10
This issue just happened (completely out of the blue too). My mouse and USB keyboard have stopped working. Keyboard is not responding whatsoever. I tried to reboot them but that didn't work. The Device Manager says that both are listed as unknown devices (with no drivers). What should I do?
1

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You could try another USB port if there is one available. If your mouse is wireless, it may be a weak or dead battery.  

Open Device Manager (type “Device Manager” in the Windows search field.

Expand the Universal Serial Bus controllers branch

Double-click the first USB Root Hub device in the list (if you see only one USB Root Hub device, that’s fine)

Click the Power Management tab

Un-check the Allow the computer to turn off this device to save power checkbox, and click OK.

Repeat steps 3-5 for each USB Root Hub device in your list of Universal Serial Bus controllers

Another option is check your USB device drivers
Your USB ports not working problem is probably being caused by driver issues. 

Lastly check your USB ports for damage.
If none of the above methods resolve your problem, your USB ports might be damaged. To find out, you can take your PC to a repair store and ask them to check. If your USB ports are damaged, the repairer should be able to replace them fairly inexpensively.

Discuss This Question: 11  Replies

 
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  • Subhendu Sen
    If possible, try to connect the mouse/keyboard to another computer (if any) and check if they are working fine. Generally keyboard/mouse driver installed automatically by the OS (whatever it is) itself. Probably the USB port may incompatible for both of them, however chances are very few. You can change the USB port to check.
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  • bhannah
    There is another possibility here too. It is not mentioned, but are they wireless with a little plugin module to the USB. If it is wireless, is the wireless fed through the keyboard. If this is the case try changing the batteries in keyboard and mouse.
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  • Texasdigger35
    Same issue here. Out of blue last night keyboard and mouse stopped working. Pretty sure it was because of an update. I reset computer but couldn't login due to keyboard not working. Keyboard will work fine in startup help sections. I tried to restore from before update but no dice. Now wont even boot into windows. I get a black screen before password login.
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  • Subhendu Sen
    @Texasdigger35, if somehow the system boots, try to restart the system in Safe mode and check if that helps. Or you can insert setup disk of the same version of OS and try to recover the same. But don't format/partition the system.
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  • cpmunson
    This just happened to me too. I have 2 desktop Windows 10 machines that have different USB mouse and keyboard that have just stopped working out of the blue. Both work on other non-Windows 10 machines. Any ideas?
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  • cpmunson

    All.,

    Of course I found the solution after I posted the above. There was a February update that breaks HID-compliant mice and keyboard (e.g. ones that use the generic Microsoft driver). I managed to crash my machine into safe mode so that I could use the command prompt to rollback the driver. Everything is working fine now. Here is the Microsoft support article that talks about it:
    https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

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  • jsjust4fun
    Thank you for this @cpmunson, got into the windows 10 recovery environment, used the command prompt without the keyboard option (funny how the keyboard & mouse work in the win10 recovery but not outside of it) Anyway, it gives me error:2, Unable to access the image. Make sure that the image path and the windows directory for the image exist and you have read permissions on the folder. Right now I'm trying to reinstall to an older update, waiting to see if that works but from what I've read that hasn't worked for others.
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  • jsjust4fun
    BTW, using the Win10 Recovery Environment, I decided to move the computer back to an earlier version/update since I couldn't get the dism.exe...command prompt to work. The keyboard & mouse now work.
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  • bhannah
    Do not feel lonely about the Microsoft Patches breaking things. I have two Win 8 and one Win 7 HDD's that are locked due to failed Microsoft Patches. Microsoft has not come up with solution for their failed patches.
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  • Florenjm
    It solved my problem. Many Thanks to all!
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  • havenlad
    Uninstall KB4074588 - This Windows update takes out the USB mouse and keyboard.
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