Windows 10 remote desktop does not recognize username or password

1142270 pts.
Tags:
Remote access
Windows 10
Windows Server
My Windows 10 PC connects to a Windows Server 2008 cloud environment. When I tried to login to the cloud, it said: Username or password not recognized. I spoke to my administrator who changed my password but that didn't work. But I was able to use my iPad and login using remote access. What should I do?
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