Wi-Fi connected and no internet on Dell laptop

5 pts.
Dell laptop
Internet connection
Hello, I have a wireless Dell laptop, and it will say I am connected to the Wi-Fi, however I have no internet connection. Can you please help

Answer Wiki

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It could be a number of things. The wi-fi connected just means it’s communicating with the wireless router. The “no internet” means you are not logged in or the signal from the cable or DSL may be down.  Worst case is you can call your ISP and they can walk you through fixing the problem.

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  • Harisheldon
    What is the model of the laptop so that we can assist you?
    12,900 pointsBadges:
  • carlosdl
    Do you have other devices connected to the same network, which do have internet access?

    Do you have access to the administrative console of the router?
    84,670 pointsBadges:
  • Subhendu Sen
    Have you proper internet tariff/ plan to do surfing. You can check concerned vendor's service center/ customer care.
    137,090 pointsBadges:
  • bhannah
    Check to see if there is software firewall running on the Dell Laptop. And if so check to make sure that Dell Laptop has permissions to access the internet through the firewall. Are you using DHCP on the Dell Laptop to get an address. Make sure that it is getting a valid and complete address through DHCP. It may not be. Is the wireless router that it connects to broadcasting a proper address scheme if the router is using DHCP?
    4,560 pointsBadges:
  • Thabile
    I am using tablet G3 it cannot connection to the internet. Please help me.
    10 pointsBadges:
  • Subhendu Sen
    @Thabile, have you properly configured APN settings etc. Also check for tariff/internet plan with same vendor.
    137,090 pointsBadges:
  • Jaideep Khanduja
    I had a similar case recently where my laptop says connected but doesn't browse or perform any online activity. The fault was in my DSL service provider at the backend that they fixed and everything was back to the normal.
    18,990 pointsBadges:

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