At SugarCon 2013, David Myron, editorial director of CRM Magazine noted “If you're not on social media, then you are not able to promote and protect your brand…If you are, but you're not committed to it, you're also not able to promote and protect your brand effectively."He then put forward 10 reasons why social CRM projects fail. Do you agree with his list of 10? What would be on your list?
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