Why can’t some of my clients connect?

Tags:
Cable&Wireless

I have set up a network at a local business.  Signal strength is good but 1 out of every 5 or so devices can't connect.



Software/Hardware used:
Comcast router, to 8 port switch to APs.
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  • ToddN2000
    More information about the networks hardware and OS would help.  It may be a bunch of possibilities like bandwidth, number of switches, access points or a number of others.. Provide as much inf as you can.

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  • davidwaldrop076
    OK.  OS is windows 7.  1 unmanaged switch.  Comcast all in one modem.  I have an Ethernet cable coming from one of the ports on the back of the modem to an 8 port switch. From there I have 5 uac-ac lite by Ubiquiti.  Each AP has a static address. 
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  • davidwaldrop076

    is it because they are all on the same channel?


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  • TheRealRaven
    More info needed. Ubiquiti provides enterprise-class APs with many configuration options. Before even getting into those, clarification of your question should be provided.

    In particular:

    ...1 out of every 5 or so devices...

    Are all "devices" PCs? Do the failing devices attempt to connect to different APs (different SSIDs)? Or is it a single AP giving trouble?

    And:

    ...can't connect.

    "Connect" to what? The Internet? Your LAN? An AP?
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  • Jaideep Khanduja
    Change the unmanaged switch to a managed switch.
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  • davidwaldrop076
    UniFi AP-AC-Lite
    The devices that are having trouble connecting to the APs have been iPhones and Androids so far.  The environment is a restaurant.  Customers are using a guest account to sign into the network for internet access.  It doesn't seem to be confined to a single AP.  All APs have the same ssid.  They are also on the same channel.  Could this be the cause or should I stagger the channels?

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  • davidwaldrop076
    Jaideep.  Tell me more about why I should change to a managed switch.
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