What is the industry standards or ratio for a quality analyst to an agent

5 pts.
Tags:
Call Center
Customer service
I am managing a call center of 75 agents. I have one quality analyst. What is the standard industry ration for a QA analyst to the agent? We are looking for a total of 3 calls per week per agent. Calls are pulled manually, however we are looking into enhancing out phone system powered by Incontact. Our monthly avg for inbound calls are 60,000


Software/Hardware used:
Incontact
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