Standard utilization rate for contact center

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Contact center
For a contact center, when we can say that the utilization rate is acceptable?

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Figure out what kind of call center solution you need

A call center solution can come in different types. The four main types include: on-premise software, hosted software, browser-based software and cloud-based software. You may have to go through all the benefits and drawbacks of each before coming to a final conclusion. If you are looking for a software which is cost-friendly and doesn’t require much hardware or capital, a cloud-based call center solution may be the perfect solution. On the other hand, if your business is large and requires mass-volume call handling, you may want to go for an on-premise call center solution. Know more: https://www.cordis.us/blog/how-to-choose-the-best-contact-center-software-in-dubai/

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  • Subhendu Sen
    For what reference did you ask that? From where did you get this one? Is it your study/ an assignment purpose? Are you in a learning process? Without know more not possible to provide some helpful replies.
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