I have a customer with a 2 month old laptop with MSOffice 365. She uses Outlook for email A week ago Outlook started giving her errors saying no documents could be opened from attachments. It tells her the documents may be damaged, and to go through a repair. The repair tool fails with the same error. Saving the doc out of email and attempting to open it gives the same error. I can insert the attachments as an object into a blank doc and they come in fine, and the same attachments work fine on other devices like her iPad. I have replaced the normal.dot template. I've repaired the Office install. File permissions seem to be correct. Not sure waht to do next.
Software/Hardware used: MSOffice 365, Outlook 365, Asus laptop