Weird Word Worries

Tags:
MSOffice
Office 365
Outlook
I have a customer with a 2 month old laptop with MSOffice 365. She uses Outlook for email A week ago Outlook started giving her errors saying no documents could be opened from attachments. It tells her the documents may be damaged, and to go through a repair. The repair tool fails with the same error. Saving the doc out of email and attempting to open it gives the same error. I can insert the attachments as an object into a blank doc and they come in fine, and the same attachments work fine on other devices like her iPad. I have replaced the normal.dot template. I've repaired the Office install. File permissions seem to be correct. Not sure waht to do next.


Software/Hardware used:
MSOffice 365, Outlook 365, Asus laptop
1

Answer Wiki

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What is file extensions on the attachment? It may be the file association is broken. Try saving the attachment and see if you can open it. If it still has issues, right click the file, select properties. Where it says opens with (near the top) click CHANGE and select the program you want to be the default for this file type. 

You can also check out this Office Support link on how to set the defaults for email attachments.

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  • Subhendu Sen
    You said repaired, but how? Were you using scanpst.exe for repair purpose or using a third party tool? Have you tried to open Outlook in Safe mode? Please try to open Outlook in Safe mode and check what happens.
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  • ToddN2000
    What OS is she running and have there been any recent updates or new programs loaded that may have changed the file association ?

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