We have stopped receiving certain emails from one particular domain/customer.

5 pts.
Tags:
Microsoft Exchange
MX record
Since 9/8 Monday afternoon, we are no longer receiving emails from homedepot.com.  We usually get 12-24 a day b/c we are one of their vendors.  No Exchange changes have been made from our end..  Our emails are being received by Home Depot, but we cannot receive their reply emails. I have troubleshooted this issue with both Symantec, Dell SonicWall and 1 & 1 Internet and they had confirmed they are NOT blocking any emails.  I looked at the Exchange logs and it appears that none of their emails are even hitting our MX record any more.  I tried pinging their MX record address that we used to receive from and I get no response. It's been over 72 hours and I don't think it is a simple propagation issue. How can I check to see why emails are getting blocked from just one customer of ours?  We do send and receive all other emails from everyone else.


Software/Hardware used:
Microsoft Exchange
1

Answer Wiki

Thanks. We'll let you know when a new response is added.

Personal accounts remains in one of the fast mail domains could have moved your domain to Network Solutions or registered a new domain

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • Genderhayes
    Double check the e-mail address you are entering in the e-mail client interface one e-mail server can receive messages for a given domain
    10,730 pointsBadges:
    report
  • ToddN2000
    I'd also check that no spam filters have been applied. I would also check with home depot to make sure that problem is not on their end. They did have a security breach that was in the news. Not sure what may have been effected.
    136,240 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: