Do I have a virus?

15 pts.
Tags:
Security
Viruses
If I am getting lots of popups coming on most web pages and when I close them down they still appears nothing stops them even Norton's internet security. Also I have been getting phone calls from someone that says my computer is infected and asks me to turn it on so they can talk me through how to fix it/ Is this an normal procedure, please help!
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  • ToddN2000
    Definitely not normal. I would not let someone I do not know talk me through a process to fix my PC. What browser are you using? There are some free pop-up ad blockers that may help. I would try running something else beside Norton like Malwarbytes, Spybot Search and Destroy or other malware detection program. If you are still having issues, check with a local PC repair shop for a suggestion or let them fix it.
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  • jinteik

    maybe you can run full scan and see the results. then after that force reset your IE or your Chrome browser and see if the problems still exist.

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  • AndyAllan
    Thanks a lot for your help I will try that tonight when I get home from work!
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