Users on Webmail don’t see all their emails

15 pts.
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Microsoft Exchange 2003
Webmail
Users on Webmail don't see all their emails as compared to the Outlook Client.
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Is it all users or just a few, and if it is just a few are they maybe filtering their emails, I had this happen to a user before he was filtering so that he only saw new messages.
I hope it is this simple for you as well.

Hope this helps

CG._

***buddyfarr***
yes, have them check at the top right under view, there they can filter by all messages, or unread messages, etc.

also if they have subfolders in their inbox they need to click the plus sign by their name to see the subfolders.

***/buddyfarr***

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  • Onilke
    Some users are just not aware that Outlook Web Access does not show a continuous list of messages, but a defined number at a time - that you have to navigate to see the next page of messages. Make sure this is common knowledge before discussing filtering or sorting of any kind...
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