Users logon issues

20 pts.
Microsoft Windows XP
Network connectivity
Remote access
User account management
User Permissions
Hope you guys can help, I have a user running XP who is unable to logon to the domain every morning. He is using wireless laptop & also connected to the network via ethernet cable. When he tries to log in every morning, he gets a message saying that his account is disabled, however on AD his account is showing enabled. If he re-boots his laptop 10 -15 times he does sometimes get onto the network, however 9 out of 10 times we have to log onto his laptop as local admin, remove his laptop off the network & then re add him, which is a lot of messing around every morning as you can imagine. Has anyone else come across this problem?..and more importantly does anyone have a solution? Many Thanks in advance Mark

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Hello Mark,
at first view it seems to be related to the fact that the laptop has two active LAN connections at the same time.
I suggest you to check the DNS and see at which IP address the DNS server points to; then disable the network interface card that has the different IP address and try again.
For the AD the COMPUTERNAME$ account (hidden) must point to a unique IP address and not to more than one.
Let me know if this solution helps yuo otherwise please check the event logs and post here the errors related to this behaviour.

Thank you very Much, this sorted the problem.

Many Many Thanks


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  • Labnuke99
    Actually this sounds like more of a problem with cached account credentials. Check the results of this command, Start -> Run -> rundll32.exe keymgr.dll, KRShowKeyMgr -> OK. If that does not give you the details you are looking for. Try Start -> Run -> regedit -> OK. Go to HKEY_LOCAL_MACHINE\SECURITY\CACHE\NL$1 through NL$10. Zero out these values but DO NOT DELETE them. Deleting them will cause Windows to not cache any credentials. Remember, edit the registry at your own discretion. Check this MS Knowledgebase Article.
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