User profile disabled

115 pts.
Client Access
Hi again, first off, thanks for your help in my other quests. New problem - Subsystem QSYSWRK disabled user profile USER on device *N. This happens constantly for just this one user. I have changed the PWDEXPITV to *NOMAX but it still happens. I don't know if this is is because of the new version of client access I have loaded on that PC (v7.1) as I have also got an error E0004- Invalid password message but this does not stop access. I enable the passwords and 10 sec later it disables again so the *nomax did not work. Any suggestions would be great. Leo

Software/Hardware used:
Windows 7, Mocrosoft 2010, AS400, I-series

Answer Wiki

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Windows XP AS/400 Series 8

Issues with Single Sign on
E0004-Invalid Password


Check Version of IBM Access for Windows:



If current version is V7 R1 M0 SI 00000, update to

version V7 R1 M0 SI 56695


Patch location:


Look for: Image 32 and Image 64A


Contact: Rachel Koll
Staff Software Engineer
IBM i Global Support Center


After new PTF is updated on AS/400 you
will then be required to download new Windows Service Packs


MS website


Here is a link to the MS downloads…
For 32 bit you only need the vcredistx86
But for 64 bit you need the vcredistx64 AND vcredistx86

directions and restart computer

Discuss This Question: 3  Replies

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  • TomLiotta
    Standard questions... What is the QPWDLVL system value? Is USER's Windows profile and password expected to match with your AS/400? Is USER using a mapped drive from Windows to an AS/400 shared directory? What is the iSeries Navigator setting on the Connection tab for 'Signon information'? The password expiration setting on the profile is not likely to have any connection to this. More likely, for some reason an invalid or incorrect password is being sent. What types of QAUDJRN audit journal entries show up related to the disabling? . Tom
    125,585 pointsBadges:
  • Rickmcd
    This usually happens because of cached passwords sometimes. Previously mapped using different password and password on Iseries changed and it is using cached password.
    1,720 pointsBadges:
  • ToddN2000
    Does the user have there sign on info set up as a macro? Has the password changed? If so they need to change their macro... We have users that do that here, which I'm against for obvious security reasons....but forced to let them.. IS anyone else trying to log into the same user account unsuccessfully and disabling it ?
    136,960 pointsBadges:

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