User Not On the Menu System

50 pts.
Tags:
iNavigator v.7.2
iSeries
OS/400
iNavigator v.7.2, OS400-iSeries.v5r3, When a regular user logs on from iNavigator, he sees no Menus, also encountering a confusing Message: “User Not On the Menu System”! What User Setting might have been Corrupted or Missing? THX! Kanneth


Software/Hardware used:
iNavigator v.7.2, OS400-iSeries.v5r3,
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  • TheRealRaven
    You reference two very different version/releases -- i 7.2 and V5R3. It's not clear if iNav from i 7.2 can reliably communicate with a system as old as V5R3. The host servers had some significant changes in V5R4, e.g., additional multi-threading support, that iNav 7.2 might be expecting.

    Common rule of thumb for support of interactions is +/- two releases. Things often work beyond that, but it can't be guaranteed, especially without a clear statement from IBM.

    Is this a problem for specific individuals while others work with the same setups?
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  • KenKimNy
    sorry
    iSeriesAccessForWindow v.5.7

    Kenneth
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  • TheRealRaven
    IIRC, "5.7" was the version of the Personal Communications (PComm) 5250 terminal emulator that was packaged as part of the iSeries Access product for V5R3. PComm is a component of the full product. The "V5R3" would generally relate to the version of the OS running on the server. The version of iSeries Access is seen by navigating the PC Start menu into Programs and into the product menu. There should be a Properties menu item.

    One important element of the Properties is the 'Service level' given on the General tab. The latest service pack can often make a big difference. I haven't checked if V5R3 service packs are still available.
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  • KenKimNy
    Dear TheRealRaven:

    Thx! SL28055.

    Let me rephrase: When a regular user logs on from iNavigator, he sees no Menus, also encountering a confusing Message: “User Not On the Menu System”! What User Setting might have been Corrupted or Missing?
    Something wrong? "Initial Program to Call""Initial Menu"?

    Appreciate it!

    Kenneth


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  • pdraebel
    I would at least try to get the OS version (7.2) in sync with the Client Access version. Having both on the same level could allready solve the issue.
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  • philpl1jb

    It sounds like the user isn't enrolled in your application software.

    Signing onto the AS/400 with that profile will run an application program that starts with the program "Initial Menu" .. that's can't actually be correct .. a program name can only be 10 characters no spaces.

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  • TheRealRaven
    "When a regular user logs on from iNavigator..."

    That statement has been confusing the problem. Logging on from iNavigator would normally mean using iNavigator as a GUI interface to your server functions.

    But it seems that you are actually only referring to logging on through the terminal emulator and not iNavigator. (Though you might invoke the emulator from inside iNavigator.)

    However, seeing no menu at all in a terminal emulator session is also confusing. A user would normally at least see a standard system menu, probably the MAIN menu.

    It would be helpful if you posted a text copy of what the user sees on the screen.
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  • pdraebel
    "User Not on Menu System" does not look like a OS400 message to me. What is the initial program for the profile ?
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  • ToddN2000
    Could be a number of things, no initial program in the user profile. The group profile for user may not be set properly. As other have mentioned it does not sound like an i-Series error. What menu system are you expecting to see and where is it coming from?
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