Use of CRM in Telecommunications

5 pts.
Tags:
CRM
Telecommunication
How can CRM be used optimally to serve customers in a telecommunications company?


Software/Hardware used:
CRM
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  • Subhendu Sen
    What you asked here, this is a long writings. Better you read some good books or buy some good books from local market. Still now books are preferred way to learn and earn good knowledge. For your assist, you can consider the books like, "CRM for Telecommunications", by Matt Amel and for exclusively gather knowledge on CRM, consider this book, "Customer Relationship Management (CRM)" by Christopher Zerres , Michael Zerres & Roger Baran.
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  • ToddN2000
    Sounds like a homework or interview question. Do you have a business case for the question? If so we need some more details to the task you are facing.
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