Updated Outlook gives error 1328

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Microsoft Exchange
On an XP SP2 system, I am running Office 2000. I updated Outlook to Outlook 2002. I went to the Office updates page and applied all updates. It now says it is Outlook 2002 SP3. Every time I open Outlook, it tries to apply some update or patch and it gives "Error 1328 - Error applying patch to file C:config.msiPTxxx.tmp. It has probably been updated by some other means." If I click on Cancel twice, Outlook works fine. I have followed the instructions in KB259554 but it has not helped. How can I stop this update from trying to install?
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I have had this happen me before as well. I was able to fix the error by running the office repair tool. This can be found by going to your control panel, add and remove programs. Locate the office install and click on change. You will see a option for repair. Run this. Hope it helps you as well.

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  • Athanman
    This error sounds familiar as well. When you log into the machine, do you have administrative rights to the machine? The error number, if I remember correctly is applied to a login failure. One way to check the error is to go the the dos CLI and type "net helpmsg 1328." This will shed some light on the matter.
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  • Hikerbill
    Thank you to both respondents. I tried to do an office repair for both the Office 2000 and for Outlook 2002. It hung at "Error applying patch to file C:config.msiPTxxx.tmp" each time. I tried from Add/Remove Programs as well as from the original media. The xxx number kept changing and was not the same number twice. I have tried rebooting several times and have always done the repair just after with no office products including Outlook open. I tried the "net helpmsg 1328" and it replied with Logon failure: Account logon time restriction violation. I have always been local admin on this computer. Another mystery! Is there some to tell the OS that this update is applied and to not check anymore?
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  • Dreamscape
    Reading some stuff from a google search shows that the windows installer might be corrupted. If you have installed the lastest installer from windows you should be able to uninstall. This might help to let outlook work or at least repair. Then try reinstalling the newest windows installer.
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  • Hikerbill
    According to M$ on the Windows Installer: "Supported Operating Systems: Windows 95; Windows 98; Windows ME For Windows NT 4.0 and Windows 2000: See Windows Installer 2.0 Redistributable for Windows NT 4.0 and 2000. Windows XP contains Windows Installer 2.0 and therefore can't be installed or upgraded by this redistributable." Thanks for the help but this won't work either since I am running XP SP2. There has got to be a way to turn this off, some hack somewhere! TIA
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  • Dreamscape
    Windows xp sp2 has an updated installer 3.1. If this is not showing up in your add and remove programs then you might want to install. I have it install on my PC and it is part of the windows updates. This is the version I was referring to when I said to uninstall.
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  • Hikerbill
    I just checked and I do have 3.1. Thanks again! This is tougher than I thought. Microsoft, this is not where I want to go!
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