Someone hacked my computer again

Tags:
Gmail
Hacking
Security
A few week back I fell into a trap of, "Your computer has been hit with a Virus and we can help you. I was trying to transfer my email from MSN.com to gmail.com. By the time I got done with them $$$$ later. I had to figure it out myself and now have both e-mails, but I only want one and these bandits just came back and hit me again.
I need to clear out whatever they did and get my Gmail separated from my old MSN E-Mail.
Sincerely,
Paul A. Rutter


Software/Hardware used:
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  • carlosdl
    If you really need help, I would suggest rewording your question and provide more useful information about the situation.
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  • ToddN2000
    Are you looking for info on how to un-link your e-mail accounts?
    IF it was hacked or due to a virus, what anti virus software are you running and how often?
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  • bhannah
    Based on what I am seeing, I really don't think this is a virus. I think it is a scam that you fell victim to. I have see this a lot both with emails and phone calls. I have seen this issue with both Norton (Symantec) and Microsoft. You get a false email or phone call purporting to be from Norton or Microsoft, and saying that you have a virus. One of my friends got one purporting to be from Dell. They tell you it will cost you X amount of dollars to remove it. They remote into your PC and usually show you the The System Error Log, and say they need to fix these errors. The errors that are usually showing do not need to fixed. They also can change and lock your browsers home page. They ask for a credit card number or a Paypal account.so they can bill you.

    Where ever you go on the web, you leave behind your email address at the website. This is probably how they go your email address. It is also possible that they got your email address from some ones virus infected contact list or a hacked website.

    I have personally have not seen this scam in about a month, but I have friends that have been burnt by this. This is a form of Ransomware or scam. If you have contacted by these people and have given out credit card or paypal information, you need to contact the credit card company or paypal and notify them that you have been scammed. This will limit your liability.

    Next, Check to make sure you browsers home page has not been locked or changed to the ransom wares site. If it has, it will need to be changed back to the default website. This can be done through the tools area of the browser. If it is totally locked by a virus / malware, then the virus / malware needs to be removed, and there are any number of good products that will do this.
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  • ToddN2000
    I got hit with one like this saying we have detected errors on your system. Call this number and we can fix your security issues with your ISP provider and then it listed my providers name.
    I shut down and booted in safe mode and ran all security programs on my system. Nothing found. So it's just a scam method like bhannah mentioned.... I always question everything before I click oar am told to make a call to an unknown source regarding my computer...
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