What is the formula to calculate the manpower requirement at a call center?

What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

arijitdutta5 pointsBadges:

future scope of telecommunication and networking

i completed B.E.,now i plan to join M.Tech(telecommunication and networking) in SRM university.please tell me the future scope about that field.

Hushein5 pointsBadges:

What telecom course is good for my career?

Dear sir, My Qualification is B.E. (Telecommunication Engineering) and M.Tech (communications system). I'm very much confused about my career. I have 43 months of experience as a O & M Engineer in fiber Optic communication field (Based on SDH, DWDM) and 21 months as a Transmission Engineer at...

Dnyaneshwar97391043695 pointsBadges:

Telecom Grade Soft Switch

I need to find ranking or testing authority for telecom grade soft switches. The soft switches would allow me run as a network operator including number allocation, CDR viewing and analysis, billing and rating as well as hosted instances of PABX. Thanks.

mwamono5 pointsBadges:

Telecom product testing framework

I'm going to develop a new product testing framework in our telecom group as my PhD thesis and I want to know if there's any kind of this framework designed before?

Mohammedemo5 pointsBadges:

How to connect analog hotline telephone to PSTN via VSAT

One of my clients want Analog hotline phone to be connected to PSTN via VSAT. These hotline phone should communicated to PSTN in failure of telephony system. Is it possible & if yes how it  is to be done? Which equipment would I require?

sachinchavan5 pointsBadges:

Telecom to SAP

Hi I have 5 years of exp in Telecom Testing which includes exp similar to Network Administration as well as Telecom Consulting I would like to switch my career in SAP after undergoing any particular module Could you please help me out in suggesting the relevant module in SAP to switch my career?...

Visha5 pointsBadges:

CSI in CS-PDU

I was looking for the definition of CPI in AAL 3/4 specifically CS-PDU. Some sources indicated it as Commerce Part Indicator while another said it was the Common Part Indicator. Help anyone?

Moreey5 pointsBadges:

Differences between synchronous and asynchronous data transfers

What is the difference between a synchronous and an asynchronous data transfer?

NetworkingATE1,545 pointsBadges:

CCNA: Mobile telecom networking

Is CCNA helpful for mobile telecom networking?

saifullah5 pointsBadges:

What does MSS mean?

What does MSS as applied in telecom (switch room)?

imanimsika5 pointsBadges:

CDR in telecommunication

What is CDR in telecommunication?

parthibanraju5 pointsBadges:

How can I change my IT career?

I am working in a leading telecom company as a BSS engineer but now I want to change my career. Please suggest me what would be better for me? I have experience of more than 5 years.

Ramankumarjha5 pointsBadges:

Is Hyper Cube architecture not being preferred for Telecom Core?

Why is Hyper Cube architecture not being preferred to Telecom Core?

Gunneswararao20 pointsBadges:

How can I develop in telecommunication engineering?

Does anyone know how I can develop in telecommunication engineering. What can I do for that?

SetuFaisal10 pointsBadges:

Once our NetOps group has restored the server farm and telecom infrastructure, how can we verify that systems are running correctly before proceeding?

Before going through an extensive application and database loading and preparation process, after the server and telecom infrastructure have been restored, what performance parameters are can be referenced operating correctlyand reliably? Specifically, for each program, a checklist of system...

sgierach20155 pointsBadges:

Will the existing phone number change if we add new PRI Lines?

Hello, Currently we have 12 Analog phone lines from a provider and we are planing to add new PRI line from them. So I want to know whether the existing phone number will be changed if we are getting new PRI lines  What will happen to existing analog telephone line when we are taking new PRI Lines?

madhan32125 pointsBadges:

Telecommunications puzzle

I am a land surveyor in the process of relocating my business. I want to have internet, phone (I'm out in the woods so I'll need a cell also), communication of data from remote locations, I guess some clients may still need faxes. We got rid of our (Home land line) still have the biz land line for...

Michael Tidmarsh62,135 pointsBadges:

Where to obtain telecom certifications

Where is the best place to obtain specific certs in telecom management?

GuruConnector5 pointsBadges:

What is the use of Cisco certifications in telecom industry

Dear sir/madam, I'm currently working in a leading telecom operator in India (AIRTEL) for the last 6 months. I have done my graduation in electronics and communication engineering. I have experience in SDH optical networks connection and maintenance (mixes of Alcatel, Nortel, ECI). What I want to...

Telecomengineermanik5 pointsBadges: