• Technical Support Team: Is this the Proper Name for our workgroup?

    I manage a 5 person team that has responsibilities in the following areas: Member Support handles all client contacts concerning errors/how-to/data issues with our applications and website. There are two Level 1 resources, two Level 2, and I am the Level 3 escalation point. We are either Leads,...

    MLee3D15 pointsBadges:
  • Call Rep to Manager Ratio

    In the financial service industry, what is the optimal call rep to manager ratio? What is the national average of call reps to managers in the industry?

    Jayson12320 pointsBadges:

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