• How can I set reasonable expectations about IT performance?

    I'm having trouble figuring out how to establish common guides on uptime, performance, etc. for our various business units. Should different units have different internal agreements? And any suggestions on how to set these baselines that make at least some units happy when everybody asks for things...

    ITKE1,153,075 pointsBadges:
  • Earning Badges Pays Off – Literally!

    We told you that payoffs were coming, and they're finally here! To kick off this exciting new phase of the IT Knowledge Exchange Badge Program, we're doing a site-wide reward for members who have been active within the past 6 months and have earned at least one badge: $10 Amazon.com gift card to...

    MelanieYarbrough6,345 pointsBadges:
  • RFID use in your organization

    Do you use RFID technology in any aspects of your organization -- security, mobile device management, asset management, etc.? How do you use it and why?

    JennyMack4,280 pointsBadges:
  • IT Position

    I'm have a hard time find a finding an Entry level end user support position. My main objective is to become a System Administrator. Where should I start?

    Websk1815 pointsBadges:
  • Windows network problrem but not in all programs

    Hi, I have a PC that have network problems from windows. The PC can have acces to network when using programs almost any. I can reach my AS/400 using emulator or VB Programs I can print on network printers. It can send and receive mail (outlook expres), and get to the net using IE and a proxy...

    Jmthirion0 pointsBadges:
  • CIO Skills

    What should be the most important skills of a CIO, and what questions should I ask in an interview?

    Pamelajopeters5 pointsBadges:
  • Cloud Computing set to change roles in IT

    In addition to providing free sample chapters from the latest enterprise IT and development books - the IT Bookworm Blog invites authors of IT books to submit guest posts. I’m pleased to present our first guest post from Peter Fingar, author of Dot Cloud: The 21st Century Business Platform. Enjoy...

    BrentSheets6,950 pointsBadges:
  • IT Asset Templates

    I am looking for "standardized" templates that would assist large organizations map out current IT infrastructure components. This would help provide a baseline to identify gaps as well as help drive out requirements. Ideally, the template would identify critical IT components and force you to...

    Securewing5 pointsBadges:
  • Getting up to speed on ITIL

    Beginning stages of ITIL implementation - am looking for documentation, software, ideas, roadmaps. This request for help was originally submitted to the Research Assistant on WhatIs.com.

    ResearchAssistant855 pointsBadges:
  • Business presentation for inbound Call Center

    I work in a 3rd party call center and would like to start a new business which is INBOUND but i don't know the process. I am going to have a business presentation with client very soon. Hope you can share with me the process.

    CRM Ask the Expert250 pointsBadges:
  • Free Chapter – Power in the Cloud: Why we need a new approach

    Another free chapter download is available on the IT Bookworm Blog. Written by: Jonathan Sapir Book: Power in the Cloud Overview: "This book is a guide to building information systems at the "edge of chaos" – that sweet spot for productive change, where front line workers have the capability to...

    BrentSheets6,950 pointsBadges:
  • How can we maintain the SLAs?

    What are the different ways  to maintain SLAs

    n180219915 pointsBadges:
  • Helpdesk CSM Software

    I was wondering if anyone knew of a good CSM product for a single tech help desk. I need something to help me keep track of open tickets/projects, as well as, achieve solutions for closed tickets- ie have a IT library database for solution. Would be nice to be able to have users email their issues...

    RamseyB2,115 pointsBadges:
  • How is asset management / license management tracked when some of my environments are physical and some of them are virtual?

    How is asset management / license management tracked when some of my environments are physical and some of them are virtual? This question was asked during the Microsoft System Center live chat on IT Knowledge Exchange in January 2010.

    ITKE1,153,075 pointsBadges:
  • What skills should a tester possess after 2 years experience?

    What are the skills a tester should possess after gaining two years of experience in the field including database, web application, automation?

    Nivethashree5 pointsBadges:
  • Asset Management and Software Licenses

    We are looking for a way to track software licenses. It is pretty much decided that Asset Management is the place to do this, but my question is how can it be done?

    Acometl5 pointsBadges:
  • ITIL

    I am a dba in an organization. This has been two years that I'm working as a DBA. I want to ask what is this itil? Do I have to py to get registered for the exams. From where will I get the study material? What is the course fees (or if only exam then what is the examination fees)? Will it help me...

    Dbasmriti5 pointsBadges:
  • How can System Center accommodate a multi-point, distributed IT management organization?

    We run a 7 x 24 IT organization with “follow the sun” setup. How can System Center accommodate a multi-point, distributed IT management organization? This question was asked during the Microsoft System Center live chat on IT Knowledge Exchange in January 2010.

    ITKE1,153,075 pointsBadges:
  • Are Hard Drives Destined To Be Extinct?

    With the onset of ever-increasing storage space on flash drives is it ok to ask the experts here if the hard drive technology will soon be obsolete only to be overtaken by flash drives and 3D memory chips?

    Minipod2000205 pointsBadges:
  • Which is better: Fast-Tracking and Crashing?

    Fast-Tracking and Crashing can be used to deal with a project that appears to have a schedule problem. Which of the two techniques will you use to manage a project that is behind schedule if you do not have the option of adding new team members to your project team and the project must be delivered...

    Sune2becsi5 pointsBadges:

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