• Verizon compare with FiOS

    I used to have Verizon DSL but have switched to FiOS. What is the advantage of DSL over FiOS?

    Chunter110 pointsBadges:
  • How does Microsoft CRM integrate physically with Outlook?

    How does Microsoft CRM integrate physically with Outlook? Is there a different Web server I need to use to ensure that Outlook syncs with CRM Live? Thanks.

    CRM Ask the Expert250 pointsBadges:
  • SAP CRM vs Chordiant CRM?

    We have to compare two specific CRM vendors. If you had to choose between SAP CRM and Chordiant CRM - which one is best? Your experiences with pros and cons? Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Need advice on Lead Generation program

    I was hired by a company as an Inside Sales Manager. My role is to "find and develop leads" for the outside sales force. We are using ZoomInfo as our Lead Generator Tool and Salesforce for Lead Tracking. I have to develop a "Lead Generation Program" for management. Can someone define this type of...

    CRM Ask the Expert250 pointsBadges:
  • Need recommendations for SAP, CRM, SFA vendors

    We're a privately held pharmaceutical/dermatology company and currently doing research to find a SAP/CRM SAP/SFA vendor within the next 4-6 months. I know what all the top vendors offer but want to make sure that we find a vendor that will meet our unique needs as a global pharmaceutical company....

    CRM Ask the Expert250 pointsBadges:
  • Need advice on CRM application integration for email newsletter system

    We are in the process of developing an electronic email newsletter system for one of our client. Could you tell me how we may be able to link to and from their Microsoft CRM database to our email newsletter SQL Server database. For example, we need to link the newsletter with the database of...

    CRM Ask the Expert250 pointsBadges:
  • Can you have two instances of CRM 3.0 on the same domain?

    Can you have two instances of CRM 3.0 on the same domain? If so, how is it implemented. Also, how does this affect the user roles on the separate instances? What I mean is for example will a user setup as "Sys Admin" on CRM1 have the same level of access on CRM2? Thanks.

    CRM Ask the Expert250 pointsBadges:
  • What is the best solution to calculate FTE’s for a outbound campaign?

    I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...

    CRM Ask the Expert250 pointsBadges:
  • Outlook CRM contact records with broken links to journal entries

    While trying to make a new contact folder for a certain group of contacts I hit move instead of copy. The links to the journal records and invoices was broken. Is there any way to link that information ( which we found while doing a search) back to the contact record?

    Strongheart5 pointsBadges:
  • What is a “normalized” Average Handle Time (AHT)?

    What is a "normalized" Average Handle Time (AHT) and what is a good method of working one out?

    CRM Ask the Expert250 pointsBadges:
  • Req : Intro to CRM/ABAP site/material.

    Hi, I am an ABAPer and have just begun to work with the CRM domain. I need some guidance as to how to approach learning ABAP in terms of CRM, technically and functionally. Is there any book/site/material that you would recommend as a good place to begin learning CRM abap? Regards, Preethi

    Preethi.akella5 pointsBadges:
  • copy contacts from laptop to Web Access Email

    My contacts are all current and accounted for in both my personal laptop and my work laptop. They are not found when I log on to “Microsoft Outlook Web Access” – meaning when I’m on my personal laptop and instead of opening 2 different computers, I access my work email thru the web. (my...

    TinaB5 pointsBadges:
  • Looking for suggestions for reliable outsource partners for inbound calls

    I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...

    CRM Ask the Expert250 pointsBadges:
  • Need your advice on Contact Center startup business

    I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little...

    CRM Ask the Expert250 pointsBadges:
  • Surveying using Groupwise

    Is it possible to create a survey in Groupwise such as can be created in Outlook?

    Sgoi5 pointsBadges:
  • Sending Email to multiple people

    Thanks for the response David. I am using Outlook Express. I manage a hardware store on an island so we have a fairly captured customer base. We are setting up a web site and I want to utilize it as an advertising tool for our store. We are gathering email addresses and want to be able to create a...

    KML20 pointsBadges:
  • Need some help with Microsoft Dynamics CRM

    I'm trying to use the service calendar in CRM 4.0 but find it is not providing the appointment picks in the form I think I should be seeing. Since the service I want to schedule has a 1-hour duration with a 15 minute interval, I want to see at 8:00 am all of the personnel available for the first...

    CRM Ask the Expert250 pointsBadges:
  • Help with Microsoft CRM and Quick Campaign creation feature

    Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean... Right now, if I create a QC to email 100 people, I have to go into each activity and hit "send". Kinda time consuming... Thoughts? Or, perhaps I...

    CRM Ask the Expert250 pointsBadges:
  • Installation and updates

    Howdy folks, Tryin to keep things going around here....need some advice. I have Win2003 servers and Active Directory.....single domain....approx. 100 client computers.....one location. Am upgrading all computers from Office XP to Office 2003. My project: Install Office 2003 and all updates remotely...

    TheVyrys0 pointsBadges:
  • Great Plains 8 ODBC Error (45)

    This just started today, Great Plains has been working for a good time now. I get first error message when logging on " A get/change first operation on table 'tablename' (45)." And then when you click on More Info... it says "[Microsoft][ODBC SQL Server Driver][SQL Server]Database'Databasename' is...

    bradob160 pointsBadges:

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