• CRM tool and strategy evaluation template

    Hi, I am leading a project with one of the deliverables being to craft a strategy for CRM implementation. We are looking to evaluate off the shelf product offerings but also at deployment options. Is anyone able to share a customizable template they have used which is not one of the clickbait ones...

    displacednaija5 pointsBadges:
  • What’s the best SAP module for sales and marketing?

    I am a BE graduate and have experience in sales and marketing for 2 years. I'm in to Fire and safety product marketing. Now I want to get exposure in SAP field for sales and marketing. So can you suggest me the right module to go ahead and better job company suitable for that?

    Unknown1645 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • CRM in entertainment industry

    Will CRM software work in Media and Entertainment industry, which is very much dynamic and runs mostly on personal relations?

    MonicaAlhat5 pointsBadges:
  • Problem opening file in Winzip

    My user got several winzip files (uploaded from public for copyright registration into Siebel). They could not be opened in Siebel; I found the zip files on the servers and copied them on the desktop. I verified that they are WinZip files by finding PK characters on the file header. If i do a left...

    mikidc470 pointsBadges:
  • Cannot see stories on Snapchat

    How can I be able to see my boyfriend's story on Snapchat and have him be able to see mine since we are friends on and have our stories to everyone can view but we still cannot see the stories?

    raine27075 pointsBadges:
  • Outbound call centre staffing calculator

    We get around 300 leads per hour through form fills on the website. We need to call these leads within 30 minutes, how do I calculate how many agents I need to do this If say I need to reach out to them within 10 minutes or 15 minutes? The AHT is 3 minutes per call.

    K114895 pointsBadges:
  • What CRM will meet our needs?

    Is there a tool available to assist us in deciding which CRM will meet our needs?

    Alicia115 pointsBadges:
  • call center looking for campaigns

    WE have a call center based in mauritius and we cant find campaigns to work with .. how do i go about this and make my call center successful?????

    Soniasub20 pointsBadges:
  • What is CRM?

    What is a CRM system?

    Eddiebongos1235 pointsBadges:
  • Duplex Printing from SAP

    Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.

    Dharmeshd0 pointsBadges:
  • How to merge two CRM systems into one

    I want to merge 2 CRM systems into one. Is there any tool available for such activity?

    Narsi855 pointsBadges:
  • What is Salesforce CRM?

    Can anyone tell me what Salesforce CRM is?

    capitalinfo5 pointsBadges:
  • How to find wise sales summery in CRM

    For Tally ERP, how can I get a HSN wise sales summary in CRM?

    rahulgraatiya5 pointsBadges:
  • How to prepare call center budget and costs

    Hello, I'm starting my new job in a call center as a financial controller and I've never worked before in a call center. How can prepare the costs and budget?

    Hicham35555 pointsBadges:
  • What CRM course is suited for me?

    I'm currently working as a sales manager with 15yrs of experience in Nbfc. Now which course is suited for me, but I'm interested in a CRM course. Is it OK to grow my career or not? I'm very confused. Please give me a suggestion. Thank you.

    Kishoremba5 pointsBadges:
  • Standard utilization rate for contact center

    For a contact center, when we can say that the utilization rate is acceptable?

    Humamadi635 pointsBadges:
  • Time and motion study to bench line AHT

    I am tasked to conduct a time and motion study to bench line AHT. Need help to set up the approach I will use and if there is a template. Can someone help?

    Angelalacroix10 pointsBadges:
  • Social media in healthcare

    Can social media's acquired data and value-based analytics be combined into an analytic model which is beneficial to HIT, and other stakeholders?

    mysjet5 pointsBadges:

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