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    What is a CRM system?

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    Can anyone tell me what Salesforce CRM is?

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    Hello, I'm starting my new job in a call center as a financial controller and I've never worked before in a call center. How can prepare the costs and budget?

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    For a contact center, when we can say that the utilization rate is acceptable?

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  • Time and motion study to bench line AHT

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  • What is the formula to calculate the manpower requirement at a call center?

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  • Microsoft Excel: Calculate total average productive state for real-time staffing

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  • Contact Center Recruiting Procedures

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  • Private and public IP address of call center

    How can I define public and private IP address for our call center?

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