Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?
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An automobile company offered me a position to build and run a CRM department in the company. What is the first thing i should do to attain good results?
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We have created custom field in CRM for customer classification. On doing a batch update, we get an error about the batch being locked. What options are available to mass update data in CRM BP records?
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Located in Ulaanbaatar, Mongolia, I am setting up a company that provides short, practical business courses. I am currently writing a CRM course, and got stuck when it comes to the software... I can't find CRM-software that: - has build-in queries that provide market segmentation, trends and other...
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I am using CRM in Lotus Notes. I am needing to change an account manager on many of our accounts. Currently, I am changing the account manager in each account one by one. My questions is: Is there a way to do a mass change vs. having to go into an account one by one??
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Hello, I'm the editor for SearchCRM.com and I'm seeking CRM professionals to take a new survey on our site. Which marketing or sales force automation (SFA) applications are you using in your organization? What are the top five CRM-related challenges your organization will focus on in 2008? Take the...
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