• Call Center functions and features

    What functions and features should be included in a Call Center RFP?

    RYS5 pointsBadges:
  • Need advice on outsourcing our Call Center operations

    We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public...

    CRM Ask the Expert250 pointsBadges:
  • Looking for suggestions for reliable outsource partners for inbound calls

    I am in the completing an RFP. I need to submit this to various outsourcers. We are primarily an inbound call center with very simple needs. I am having a hard time finding a list of outsource companies in the USA to submit the finished RFP. Do you know where I can get a list of the "best"...

    CRM Ask the Expert250 pointsBadges:
  • Call Center regulations in Canada

    If you are a Canadian Call Center processing US Credit Cards for US residents over the phone for another reseller do you have to be PCI compliant? Assume no software is hosted or stored on premise bit is done by a 3rd party based in US. What regulations does the Call Center fall under?

    ITKE1,150,405 pointsBadges:

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