Suggestion/reminder How to get your question answered

57010 pts.
Lotus Domino
Microsoft Exchange
Microsoft Windows
This just an open reminder for all who post questions or plan to post questions. It is much easier and faster to provide an answer when you remember to include details such as what version of the product you are using. If there is an error message, please post the exact error and event id if possible. The more information and detail you can include the faster you will get an answer. Different version of the same software can have greatly differing manners of access or resolution for the same issues. So please be explicit and provide the details when you post a question. Thank you!

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Also, in the tags, please be more specific than outlook, or exchange for instance. Include outlook 2003 or outlook 2007 for instance instead of just outlook, or include exchange 2003 or 2007 instead of just exchange, and how about windows vista or windows xp instead of just windows. These details make all the difference when finding a solution or answering a question and it seems more and more questions lately I have seen with just generic information or tags and that makes it difficult to provide a solution. Thanks again to all, it’s a pleasure posting questions and answers here. What a wealth of knowledge this community provides!

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  • BrentSheets
    Great post, Techochic. While we on the staff are constantly retagging in order to help our members get the answers they seek - some questions are simply worded too vague. Please folks, always include enough information. What platform are you running? What software? What version? Etc. Too much is better than too little. And while we're on the topic. Tags! Vague tags are almost as bad as a vague question. If your question is about Exchange 2003 - then by all means include a tag of "Exchange 2003" so that your question will be automatically placed in the proper Exchange category. When using multiple tags, try to use the most specific tag you can for the first tag. You won't get an answer if no one finds your question after it leaves the main page. Anything you can do to help those who are trying to help you - is appreciated. You can find a helpful post on how to properly post a question and how to properly tag on the ITKE Community Blog.
    6,950 pointsBadges:
  • Jaideep Khanduja
    Very important, I would say, and that is the reason why some questions although quite old but still unanswered. Clarity in first instance is very very important and will be helpful in getting correct desired answers.
    19,585 pointsBadges:
  • Denny Cherry
    When posting questions, please be sure to include as much information as possible. If you aren't sure that you have included enough information you probably didn't. It's much better to include to much information than not enough information. The people who are reading and want to provide the answers can much easier weed through to much information than guess the missing information.
    69,065 pointsBadges:
  • Schmidtw
    Perhaps this would be a good indication to reformat question entry. You may want to look into improving/changing the answer question pages. For example, You may include more than just title, body, and tags. 1. Question Title 2. Main problem 3. System and Software Specifications 3. Tags
    11,330 pointsBadges:
  • ITKE
    Thats a good suggestion SchmidtW.
    1,152,925 pointsBadges:
  • AmGeek
    Love it. Good call Technochic! :)
    65 pointsBadges:
  • Jaideep Khanduja
    I wish this post be read by all active users so that the questions posted are clear, to the point and get crisp, to the point answers.
    19,585 pointsBadges:
  • BigKat
    Also, please include the source or at least the section dealing with the problem.
    9,460 pointsBadges:
  • Tpinky
    Glad someone posted this information. Great going Technochic !! It is very helpful to have all the information. Details, details, details... TPinky
    4,165 pointsBadges:
  • Technochic
    Great suggestion Schmitdw! Perhaps including a segment in the "ask a question" form to put specifications would help in encouraging everyone to remember to include that. Wow, what a response, I guess this struck a cord, I know it has frustrated me many times to see a vague question, ask for details and get no response so as Jaideepkhanduja said this is why many questions go unanswered altogether. It takes too much time to reply with all the options for all platforms so that just possibly the right answer is given to help, so rather than waste that time, we just peruse other questions instead hoping the poster will eventually provide those details. Then what happens is the question gets ignored and forgotten altogether. One other helpful suggestion, as I saw Schmidt do one day, please post the solution to your own question if you find the answer first, by all means! That way anyone hunting for an answer to that same question will benefit from your solution as well. To all who post here, keep up the great work! I have found many solutions saving time and money for my organization. Thank you!!!
    57,010 pointsBadges:
  • Jaideep Khanduja
    This is really very good thread and to optimize the whole thing, the system itself can be improvised so that it acts smartly/intelligently.
    19,585 pointsBadges:
  • CharlieBrowne
    This is a great web site and service to the IT community. We love to assist others and answers quiestions. BUT I believe it would be nice if people we to do a little research before thye post a question, If that were done, the result would be some questions need not be asked becuase they found the answer. More importantly, the questioner may now have enough information to put in the question so it could be answered. Just my 2 cents
    62,385 pointsBadges:
  • The Case of the Disappearing Question - ITKE Community Blog
    [...] discussions posted by some of our most active members, so check them out for some great tips on asking and tagging questions, answering questions and general uses of IT Knowledge [...]
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