I'm actually a video producer who is working on a video project regarding issues/pet peeves around media storage, cloud computing and getting technical support from companies who provide cloud computer storage. I'm new to this world and so am exploring the issues that Storage Administrators come up against when dealing with getting technical support from storage companies like Cisco and EMC (and others).
Since I don't know much about this world I am hoping you'll be kind enough to allow me to pick your brain and let me in on some of your pet peeves when it comes to dealing with storage media, and more specifically getting technical support from companies when there are issues with storage management. Also, if you have thoughts or fears on the cloud computing model of storage. Please feel free to answer one or two of the questions (whatever your time will allow).
If you can suggest some resources/websites/other avenues that I could explore on this issue I would greatly appreciate it.