I have an end user here that for some documents when she prints them they're just blank paper. You can see the attachment she's printing. If she hits print preview it shows blank. If she sends the email to me or anyone else, we can print it. When she launches word from the run command winword.exe /a it will print just fine then. I went into her PC and renamed the normal.dot to normal.dotold and then re-launched word again. I tried to print and it only prints blank... As an added caveat to this, she also has an issue with some of the letterhead that comes in on an attachment, everything will print except the letterhead banner. She has the same issue on any printer she tries to print to. Either her local printer or a networked printer, it’s all the same. Some documents print just fine and others just spit out blank paper. It has to be something in her profile because if I go to her PC and log in as myself so I create my profile, I can print just fine. Any ides would be gladly appreciated. Thanks Doug [