Our automated email (via SNDDST) works great for existing users, but not for our new users. My hunch is we're missing a step in the setup. I did a lot of this 11 or so years ago and vaguely remember needing to add/update a value in order for a new user to use SNDDST. If this makes sense then please cite any steps that seem to fit. Maybe it was the email address or the UserID Number (in user profile) that had to be entered somewhere.