Cannot download smart notebook

Tags:
Notebook
Wi-Fi
Why can't I download smart notebook? It said make sure the computer has active internet connection. But my computer connect with W-Fi. Thank you for the answer.
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  • Michael Tidmarsh
    Welcome to ITKE, LittleSun23! So you're saying that you're connected to you Wi-Fi but it won't let you download because it's saying that you have no Internet connection?
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  • LittleSun23
    I can download but I can't install it. When I install it, it can install only 9 parts but all of it has 12parts and it will say that make sure that the computer had connected with Internet.
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  • ToddN2000
    Seems like a strange problem. How stable is your WI-Fi connection and what speed is it? It may be timing our or due to sharing the speed. You could try connecting directly and by pass the Wi-Fi router and see if you still get the same error message.
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