We have central email addresses that are distributed to 3-5 inside sales / customer service representatives. A given request will now end up in each person's individual inbox. Is there a way to tag the email when the first customer service person "takes" it so that all other people on the team know that that request has been picked up. Ideally, I would like to avoid a shared mailbox, but if we did set up a shared inbox for such requests, how would you indicate that you have taken ownership of a given request. Our faxes come in by email as well and it would be good to have some notification that a given fax has been addressed, rather than asking each person or sending an email to each person. I'm wondering what suggestions there might be. Thank you.
Software/Hardware used: Office 2003, W XP Pro, Exchange Server